Inside Sales/Customer Experience Support Specialist at Koch Industries (Atlanta, GA)

| Atlanta, GA
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Georgia Pacific is seeking a qualified professional to join our team for the role of Sales Support Specialist. We seek an energetic professional interested in helping our business grow through value-based conversations and exceptional customer experience. The focus of this job will be to support our sales team, make connections with customers, build an understanding of our products and culture, and ensuring customer orders are processed accurately. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
What You Will Do In Your Role
  • Provide Customer Service and Sales Execution support to our Inside Sales team
    • Assist Sales Team with VMI, EDI, and manual contract order entry as applicable
    • Assist Sales Team with late order management
    • Assist Sales Team with product accessories order management and tracking
  • Provide differentiated Customer Service to our Customers:
    • Quickly become a SME for Panel's new Digital Customer Experience platform, GP Toolbox
    • Manage portal-specific "Case Management," resolving or escalating per established service-level timelines
    • Promptly respond to various routine customer inquiries
    • Manage process to on-board customers into GP Portal and provide portal training
The Experience You Will Bring
  • Customer Focus; fulfilled by serving our customers and solving their problems
  • Economic thinking / critical thinking / problem solving skills
  • Written and verbal communication skills; ability communicate issues quickly and concisely
  • Highly motivated self-starter; constantly working proactively to identify process improvements
  • Demonstrated aptitude around automated business process software
  • Collaborative team player
  • Associates Degree OR 3+ years related work experience
  • Proficient with Microsoft Office suite products with an emphasis on Excel
What Will Put You Ahead:
• Bachelor's degree or equivalent experience
More Information on Koch Industries
Koch Industries operates in the Energy industry. The company is located in Wichita, KS. Koch Industries was founded in 1953. It has 31000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 449 open jobs at Koch Industries, click here.
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