Inbound Sales Representative (Buffalo, NY)

| Buffalo, NY
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description

Job description

Position Summary:

Process incoming phone calls and enter orders (for signs, tags, and labels) into Brady's SAP ERP system. Address customer inquiries and uncover customers' additional safety product and service needs.

Essential Duties and Responsibilities:

  • Resolve customer issues and meet customer needs through inbound calls and emails*

  • Educate customers on products and services available*

  • Utilize First Call Resolution on prior orders*

  • Achieve call quality, productivity, and accuracy targets*

  • Utilize multiple computer systems (Excel, SAP (ERP)) and 2-3 computer monitors*

Required Knowledge, Skills Abilities:

  • Comfortable speaking on the phone with customers *

  • Excellent voice quality, tone, pronunciation, and inflection*

  • Strong computer, web navigation, and data entry skills*

  • Working knowledge of proper grammar and spelling *

  • Professional and confident demeanour*

  • Basic math calculations (percentages, costs, tax, etc.) for order processing*

  • Open to observation and coaching*

Desired Knowledge, Skills Abilities:

  • Experience in Telesales or Customer Service, call center environment.*

  • Ability to work in a team environment to achieve individual and team targets*

  • Safety, Construction, Manufacturing, Oil Gas, or Education knowledge*

  • College degree*

Benefits and Perks

  • Full Medical and Dental Insurance Offering - Day 1*

  • 401K with company match*

  • Tuition Reimbursement*

  • Paid Vacation and Holidays*

  • Volunteer Programs dedicated to charitable participation in our community*

Additional Information

Company Overview

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2020, employed approximately 5400 people in its worldwide businesses. Brady's fiscal 2020 sales were approximately $1.08 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at:

Business Overview: Work Place Safety Americas is a platform of Brady Corporation. WPS consists of workplace safety and compliance products, which include informational signs, tags, security, first aid supplies, material handling, asset identification, safety and facility identification and workplace regulatory products. These products are sold under multiple brands names such as: Emedco, Seton, and Personnel Concepts; through catalog, telemarketing, and ecommerce. We serve customers in many industries including manufacturing, government, education, construction and utilities. We operate in New York and California as well as internationally.
More Information on Brady Corporation
Brady Corporation operates in the Security industry. The company is located in Milwaukee, WI. Brady Corporation was founded in 1914. It has 5700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 47 open jobs at Brady Corporation, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Brady Corporation's full profileFind similar jobs