Roles & Responsibilities
The Technical Sales Architect role at Zoom plays a very important role in building the foundation of delivery of our technical solutions. We are looking for an architect with deep knowledge of the healthcare and collaboration industry to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood.
TSAs are responsible for increasing the technical relevance of our solutions engineering community by creating technical white papers and validated infrastructure designs, building lab guides, competitive tear downs and release documentation.
TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. TSAs will collaborate with key partners such as development, product leadership, sales leadership,engineering senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team will serve as subject matter experts for our sales teams and our customers.
The ideal candidate will be self-driven and have a background in healthcare applications (EMR, EHR, Health Information Technology etc.) and collaboration technologies including telephony, messaging, video, and meetings.
Knowledge of Zoom communication platform (Chat, Meetings, Rooms, Video, Phone, Marketplace/API) and/or competitive equivalent is required. They will also have an understanding into healthcare regulatory functions and basic healthcare UC applications and use cases. Knowledge of Microsoft and application based competition (Microsoft, RingCentral, 8x8, Cisco, Avaya, Pexip, etc) and expert level collaboration certifications such as CCIE are desirable.
As a Technical Sales Architect you will:

• Partner with product managers across platform teams
• Help our product leaders build and prioritize healthcare integrations and solutions strategy
• Create and host trainings with our Solution Engineering community
• Build integration labs and provide interoperability recommendations
• Build and lead internal teams to drive cross organizational projects
• Collect customer and field feedback
• Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our solutions and products.
• Support sales efforts, some travel required
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.

Skills Required

• Healthcare applications and integrations experience, such as Cerner, Epic, and other Health Information Technology Systems (HIT)etc.
• Expertise in clinical (virtual visits) and non-clinical applications of collaboration technologies in healthcare context.
• Experience in Healthcare regulatory and policy and how utilization between Zoom and other HIT systems including EMR's affects regulatory compliance
• Experience in UC Healthcare workflows, use cases and applications
• Strong business acumen and executive presence
• Extensive customer and field experience
• Exceptional presentation skills and written/oral communication skills
• Create, present and document technical solutions

Desired Skills

• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution design
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Mentor developing team members
• Act as a leader when the situation warrants
• Be flexible and able to function in a high growth environment
• Ability to work with all teams across the company
• Project management skills

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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