Description
We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
About the Role
Reporting to the VP of Sales, you'll lead the global Sales Operations team in this strategic role that supports the sales organization and guides our organization's investments in improving salesforce productivity. With Indeed Flex focused on a massive year over year growth in the US & UK, this role is required to identify and mitigate operational gaps in the sales organization by managing existing processes and/or by leading large-scale change initiatives where necessary and feasible. The Head of Sales Operations implements and manages sales forecasting, opportunity management processes, and planning and budgeting processes for the US & UK sales teams. It is incumbent upon the Head of Sales Operations to establish quality, accuracy, and process consistency in the planning, forecasting, and budgeting approaches used by the sales organization. They should also look to appropriately integrate sales planning, forecasting, and budgeting with other planning processes followed within our organization.
Requirements
Responsibilities & Duties
Strategic Responsibilities

• Partner with the corresponding sales leadership to identify opportunities for sales process improvement.
• Work closely with the corresponding sales leader and IT to understand the associated sales organization's sales and technology strategy.
• Work closely with corresponding sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success.
• Partner with sales leadership to size the sales force and produce a scalable, cost-effective organization design.
• Ensure optimal deployment of sales personnel. Make recommendations to change sales roles, coverage models, or team configurations in order to maximize sales productivity.
• Align reporting, training, and incentive programs with performance management priorities.

Project Management Responsibilities

• Ensure timely assignment of all sales organization objectives.
• Ensure implementation and success of sales-organization-impacting initiatives.
• Ensure efficient allocation of technology, support, and training resources impacting the sales organization.
• Leverage available tools and technology to support the efficacy of the entire commercial organization.

Leadership Responsibilities

• Develop and lead a high-performing sales operations team.
• Provide strategic advice to the sales leader regarding overall targeted growth, operational efficiency, and capital strategy initiatives.
• Serve as a business partner and trusted advisor to sales leadership.
• Foster an organizational culture of continuous process improvement.

Sales Incentives and Compensation Responsibilities

• Work with the sales leader, HR, and finance to establish and maintain sales compensation plans that provide market-competitive pay, reinforce sales organization strategy and align with business and sales organization objectives.
• Assign sales quotas, and ensure the business's financial objectives are optimally allocated to all sales channels and resources.
• Monitor sales work performance with the sales leader, HR, and finance to validate the compensation plan and forecast sales expenses.
• Oversee sales compensation plan administration. Work with relevant internal stakeholders (accounting, finance, and HR) to establish sales compensation program rules, policies, and procedures. Ensure enough resources are assigned to adequately administer sales compensation programs.

Sales Enablement Responsibilities

• Work closely with the Head of Sales and HR to design and establish a sales force training plan focused on developing and reinforcing critical sales competencies.
• Conduct an audit of existing collateral (e.g., pitch decks, case studies, testimonials, ROI calculators) to identify gaps. Oversee the design/rollout/adoption of new/improved collateral.
• Evaluate the effectiveness of the prevalent sales methodology to determine areas of improvement. Undertake subsequent improvement initiatives.

Sales Technology and Analytics Responsibilities

• Coordinate with sales leadership and other stakeholders to lead efficient and accurate sales analytics initiatives. Develop new sales analytics tools where required.
• Build relevant systems and processes to scale the team and the business.
• Conduct an audit of existing tools (e.g., territory plans, account plans, sales interaction prep documents, deal review templates) to identify gaps. Oversee the design/selection/adoption of improved tools.

Qualifications

• 7+ years of Sales Operations, Sales Strategy, and Sales Enablement Experience
• Experience managing high performing individuals
• Experience working with both Enterprise sales and inside sales
• Experience managing Salesforce.com and other sales ops tools (e.g. Outreach.io, HubSpot, ZoomInfo)

Benefits
Benefits & Perks

• $165,000 - $180,000 base
• Performance-based bonus
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Day Off
• 8 Public Holidays
• Laptop + WFH equipment
• Amazing company culture
• Hybrid working model - we work best collaboratively so we've provided a workspace where you'll thrive, whilst still giving the flexibility to work remotely when you need
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events

You'll fit right in at Indeed Flex if:

• You're a great communicator and highly collaborative. We're best when we all pull in the same direction
• You don't mind doing the work, whatever it is - you can see the impact at the end and you're in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You're proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in an upscale environment - you know what we're about and you want to be a part of it

One final thing:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Where legally permitted, Indeed Flex requires all individuals attending or working out of Indeed Flex offices or visiting Indeed Flex clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed Flex office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed Flex will consider requests for a reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.