Head of Sales Enablement
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Faire's quality, depth, and breadth of brands are its strongest value to retailers. Our brand sales and success teams deliver on this value by bringing on quality brands to the platform, delivering a delightful onboarding experience and helping them grow their wholesale business on Faire.
We are rapidly growing our sales and success teams and are in need of an exceptional Head of Sales Enablement to help us uplevel and scale our enablement function. In this role, you will drive the core goals and strategy of the enablement function, oversee and scale the enablement team - both domestically and abroad, and build out world-class programming that drives business outcomes.
The Head of Enablement will be a key partner to the broader sales leadership team and will be crucial in ensuring all sales teams hit goals. Their success will be measured by their ability to drive up sales productivity through the successful onboarding and ramping of new hires, development and distribution of relevant sales content, adoption of new processes or tooling, and ongoing learning and development.
To be successful in this role, you will need to wear many hats - from team manager to sales coach to project manager to content developer. You will not be afraid to roll up your sleeves, sit in on customer calls, and go above and beyond to deeply understand the sales teams’ needs and customer problems. You are driven and metrics-focused - always looking to measure the success of your initiatives. You have the ability to see around corners and build what is needed for the future. You are a strong communicator and can have the ability to simplify complex ideas into digestible information. You’re passionate about modern learning. Above all, you will be essential during this foundational stage of the company, and instrumental in making Faire the de-facto platform for brands to sell their products and for independent retailers to source amazing products for their stores.
What you’ll do
- Drive the goals and strategic priorities of the sales enablement function at Faire
- Establish metrics framework to measure the impact of sales enablement programs on sales productivity over time
- Oversee org design of enablement function to continue to support sales + success functions across the US and abroad as we scale
- Collaborate with enablement managers, sales leadership, product and marketing to develop the enablement resources and programming across teams - from onboarding and training to ongoing learning and development to relevant content + sales assets needed to support sales motion
- Regularly spend time with front line sales + success reps to identify the biggest needs and skill gaps and build enablement deliverables around them
- Own and maintain the central knowledge system that acts as a repository for all enablement information + content for team
- Oversee diligence and implementation of enablement tools in conjunction with sales ops
- Communicate strategy and KPIs to relevant partners
- Act as liaison between domestic and international enablement teams and ensure core changes to sales motion, processes, tooling or messaging is adopted across regions + teams
Qualifications
- 10+ years experience in sales and sales enablement roles, with at least 3 years of experience managing and leading teams
- Care deeply about our customers/teams and making them successful
- Knowledge and experience in success motions and/or sales processes
- Deep empathy for what it means to be in a customer-facing role
- Ability to thrive in the unknown; agility, flexibility, and capacity to balance multiple priorities at once
- Analytical and data driven - can define critical metrics and measure progress/success for your initiatives
- Passionate about modern approaches to learning. Experience with virtual training, micro learning, personalized learning journeys, learning reinforcement are a major plus.
- Excited to join and can operate in a fast-growth, high-potential environment
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.