Head of Customer Success

The Company:

Axle keeps the supply chain moving by providing a modern payments platform for the logistics industry. Hundreds of freight brokers trust Axle to manage their working capital, payments, and back office processes.

Axle is backed by some of the top freight- and fintech investors in the world, including Crosslink Capital, Anthemis, Techstars, Trucks VC, Flexport, and FJ Labs. We're processing $20M+ in payments each month and growing over 4.5x year over year.

What Excites You: 

• You love the satisfaction of helping small business owners grow and having a direct impact on their company's success. 
• While you are great at building personal relationships, you also love being analytical, organized, and dependable so you can manage multiple high-value accounts. 
• You hate being reactive to problems. You want to get ahead of all our customers' needs so that we minimize support and maximize success.
• You are fascinated by the intersection of logistics, financial services, and technology. You believe that there is a massive impact you can make in the world at this intersection.  
• You love working with supportive and collaborative teams across sales, operations, and product to be the voice of the customer.

What Excites Us: 

• 4+  years of experience working in high-growth customer obsessed environments as a customer success manager, account manager, or implementation / onboarding manager. 
• Experience working with B2B software products. Freight and Fintech experience is a plus. 
• Has experience hiring and managing a team but is still energized by having direct  connections with customers. 
• Has experience with more technical products that may require technical onboarding and implementation. 

Benefits and Perks:

• Fully remote work by design
• Quarterly in-person retreats
• Unlimited paid time off
• Medical, dental, & vision
• Mental and physical wellness stipend
• Generous option (equity) grant
• Professional development reimbursements

We have unlimited PTO, and we mean it! We incentivize employees taking at least 3 day off each quarter, and require each employee to take a minimum of 5 consecutive days off each year.

We see Axle as a constant work in progress, and the same is true of our people: for all of us, we believe the best is yet to come. We want to work in the company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help others in the short-term and to push them to grow over the long-term.

At Axle, we don’t just accept our differences. We celebrate them. Axle is proud to be an equal opportunity workplace and an equal opportunity employer.