Senior Director, Partner Success

+80 more | Remote
Sorry, this job was removed at 11:35 a.m. (CST) on Saturday, May 21, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As Global Head of Partner Success, you will develop and execute comprehensive playbooks that define how Coinbase will provide world class service to our global network of asset issuers and developers -- from partner onboarding and account management to competitive research and community engagement. Working in heavily cross-functional teams, you will design, operationalize and scale the programs and processes required to deliver the most amazing Coinbase experience to our external partners and internal stakeholders -- while maintaining full compliance with legal, compliance and information security guardrails. You will also recruit, manage and coach a global all-star team of program managers, account managers, customer service agents, operations associates, data analysts and technical researchers.

What you’ll be doing (ie. job duties):

  • Scale Asset Listings by an Order of Magnitude
    • Develop, maintain and continuously improve the programs and policies required to meet our quarterly and yearly asset listings goals.
    • Provide our legal, compliance and information security teams with operational leadership to help them scale their asset evaluation processes.
    • Deliver the best  possible experience (CSAT) to our external partners and internal stakeholders by defining, measuring and exceeding key service level metrics (e.g., asset application review/approval rates, response times, cost targets).
  • Develop Top Talent
    • Lead recruiting, onboarding and performance management of a global team. Aim for at least 80% of your team making an outsized impact by exceeding the highest bars for what they do, and how they do it. 
    • Develop and manage a learning team that can design and facilitate training programs required to increase team size by at least 5x over the next year.
    • Train, manage and expand a global BPO team that can scale up and down as needed to support your team’s responsibilities, as well as ad hoc projects for important product initiatives.
  • Proliferate the Global Coinbase Ecosystem
    • Help shape product roadmaps by recommending new customer features through problem statements supported with data, insights and market intelligence.
    • Develop and manage a “voice of the customer” program that helps leaders across the globe connect with front line partner experiences. 
    • Create and operationalize scalable playbooks that define how we can support our Product teams beyond asset listings, such as decentralized applications (“dApps”) and other products and services across the rapidly evolving Coinbase ecosystem. 
  • Engage and Inspire the Crypto Community
    • Develop and facilitate scalable community engagement and outreach programs (e.g., online and offline events) that help Coinbase connect with asset issuers, developers and project teams all around the world.
    • Ensure Coinbase has an active voice wherever our partners are actively discussing crypto projects in online channels like Discord and Reddit, as well as offline channels like events and conferences.
    • Manage and scale our newly formed Crypto Intelligence team to provide internal stakeholders with research and insights that support workstream prioritizations, asset due diligence and risk monitoring, as well as reporting on emerging trends and investment opportunities.

What we look for in you (ie. job requirements):

  • You are an amazing and energetic leader
    • You have at least 10 years of general, program or operations leadership at product-led, mission driven organizations. You are excellent at building and scaling products and programs at fast-paced companies with global reach. 
    • You are passionate about recruiting and cultivating top talent. You know how to develop both junior and senior team members.  Building and scaling knowledge sharing programs comes naturally to you.
    • You can think both strategically and tactically. You have strong intellect, a broad perspective, and the confidence to engage with senior leaders across multiple disciplines.  You have strong organization skills with significant experience setting priorities, solving problems and multitasking.
  • You are an excellent communicator and smooth collaborator
    • You are amazing at written and spoken communications, and are able to translate complex topics into relatable concepts and actionable tasks.
    • You are skilled at providing concise, timely and actionable reports to senior leadership on topics ranging from project updates and emerging trends to critical blockers and recommended solutions.
    • You can work confidently with cross-functional teams on complex legal, compliance and information security concepts. You know how to  identify, frame and lead the resolution of “hot issues” from both internal and external sources.
  • You have a highly analytical owner’s mindset
    • You are a self-starter who works well independently and in teams within dynamic, rapidly changing workplaces. 
    • You are an expert in systems leadership and design thinking. You know how to amplify impact by connecting tools and technologies with people and processes. You rely heavily on data to inform and influence decisions and product roadmaps.
    • You are an amazing problem solver who embraces change and ambiguity. You know how to navigate your team within highly regulated and/or ambiguous landscapes. 

Nice to haves:

  • You have experience leading tech, fintech or marketplace companies in roles that require you to be nimble, innovative and resilient.



Notice for Colorado applicants as required by sb19-085 (8-5-20). Target annual salary for this role performed in Colorado, is $254,150 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). 



Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption. Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.


More Information on Coinbase
Coinbase operates in the Cloud industry. Coinbase was founded in 2012. It has 3700 total employees. It offers perks and benefits such as Volunteer in local community, Open office floor plan, Flexible work schedule, Remote work program, Dedicated diversity and inclusion staff and Mandated unconscious bias training. To see all 120 open jobs at Coinbase, click here.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about CoinbaseFind similar jobs