About the job
The Red Hat Global Sales Operations and Enablement team is looking for a Global Deal Process Manager to join us. In this role, you will play a leading role in managing our deal process excellence initiative, including standardizing and optimizing deal desk processes, along with influencing deal processes across the entire organization. You'll need to be a strategic thinker and also a promoter of efficiency and performance improvement across numerous functions with multiple operational, financial, and sales metrics. The preferred location for this role is Raleigh, NC, but well-qualified candidates in other locations may also be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Increase deal process excellence in the regional Deal Desk, Legal, and Revenue teams
• Lead cross-functional collaboration to align regional teams on deal process standardization, including metrics and key performance indicators (KPIs)
• Work with subject matter experts and enablement teams to support the development of training materials and implementation plans for key process improvements
• Create and maintain global deal desk dashboards, facilitating cross-regional alignment and visibility into programs and performance alike
• Focus efforts on process improvements, including automation, touch-point elimination, and cycle time reduction; roll out improvements uniformly across all regions
• Create and maintain deal playbooks to document best practices and deal construction use cases that all deal desk associates will be able to use globally
• Steer the deal analytics program, prioritizing the data science resources
• Oversee content development and governance of all deal-related process documents and workflows
• Assist in enablement and training for deal processes across the Sales and Operations teams
• Collaborate with other stakeholders from the Business, Sales, Services, Finance, and Legal teams as needed in relation to deal processes

What you will bring

• 5+ years of experience working in deal desk, revenue accounting, or legal functions involved in deal approvals or deal processes
• Deep knowledge of the market including key players, market trends, and customer requirements
• Knowledge of cloud Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS) markets and consumption models
• General understanding of open source software innovation and business models
• Proven record of success in a fast-moving, technical environment, including a proven ability to learn new concepts quickly
• Outstanding written and verbal communication skills
• Comfortable working with and presenting to all levels of an organization
• Success in working in an persuasion-driven cross-functional environment
• Ability to meet deadlines and handle multiple projects at once while working in a highly complex environment
• Proactive and motivated with a solid work ethic
• Willingness to travel, following Red Hat's COVID-19 guidelines
• Metrics-focused and detail-oriented

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.