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FLASH is looking for a Field Account Manager to support the growth of our consumer products (Arrive and all partner products) and Operator relationships within the midwest region. Reporting to the Regional VP of Market Development, this person will be responsible for providing on-the-ground support to our supply partners by means of regular site visits and frequent phone and email correspondence - strengthening relationships and driving a better consumer experience
What You'll Do:
- Inform and educate operators on new and existing product offerings and experiences - ensuring a strong understanding and adoption to maximize revenue
- Develop and strengthen relationships with parking providers and asset owners/managers to ensure the best location, highest availability, best pricing, and highest margin – all in the name of an optimal driver experience
- Create new operator partnerships and increase inventory coverage by effectively articulating value proposition
- Deliver an exemplary level of customer service to existing partners
- Onboard and train new accounts and ensure best practices are implemented and upheld at each facility
- Manage conflicts and work closely with partners to implement value and price optimization strategies
- Work closely with Customer Experience, Merchandising, and Product to prioritize product improvements
- Partner with clients and Arrive Seller Support to provide specific reporting deliverables and execute ad hoc requests
- Strengthen the Arrive brands among operators and find ways to create value outside of revenue
- Communicate and coordinate with partners and internal stakeholders regularly to ensure quality standards, timelines, and deliverables are being met.
- Work with teams/colleagues within other subsidiaries of our parent organization - Flash - to support overall growth strategy for the combined company
What You Have:
- 2+ years of proven experience in sales or business development (experience in the parking & transportation industry or related field, highly preferred). Bachelor’s degree preferred, but not required
- Ability to digest the competitive landscape and maintain market pulse with parking operators – understanding potential conflicts of interest and developing long term strategies that prove mutually beneficial
- Positive, energetic, and entrepreneurial personality
- Excellent written and verbal communication and the ability to interface with stakeholders at all levels
- High level of business acumen, a professional demeanor, and integrity
- Commitment to quality and ethical standards – truly a partner to your clients
- Strong listening and interpersonal skills with specific attention to customer service
- Proficiency with Microsoft Office-related products, Google Docs, Google Analytics and experience with Salesforce.com, HubSpot, or similar CRM tools. Experience with a variety of business intelligence tools, such as Looker or Tableau, a big plus.
- Comfortable in a constantly changing environment with a strong desire to learn, grow and succeed
Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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