Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This position reports to: Sr. Manager, Solution Consulting – Creator Workflows

ServiceNow is changing the way government works. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern government agencies operate faster and be more scalable than ever before. We’re the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe it’s great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
As a member of our pre-sales team, you will have a major impact on our future success. Creator Workflows and Mission Application Development on the Now Platform is a rapidly growing focus area for ServiceNow. Since the Now Platform is now a leader in 2020 in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking an Advisory Solution Consultant - Creator Workflows that is a customer facing domain expert, that drives innovative mission solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting solutions to address mission problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant – Creator Workflows will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well. The candidate must be able to articulate the business value message in front of both technical and non-technical customers. 

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The Advisory Solution Consultant – Creator Workflows will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant – Creator Workflows will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements. This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

· Drive innovative mission solutions and digital transformation with our customers

· Consult with customers and prospects to understand their mission needs and pain points, and evangelize the mission value of solution development on the Now Platform

· Partner with Sales to qualify customer needs and identify opportunities to deliver high value mission outcomes for clients

· Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment

· Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers 

· Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform 

· Conduct architectural and/or technical workshops that may include enablement sessions 

· Contribute to and help maintain an asset library of applications developed on the platform 

· Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development 

· Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform 

· Be the platform subject matter expert at executive briefings, workshops and marketing events 

· Document and present technical solutions aligned with our client’s business problems

· Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.

· Provide mentoring to solution consulting peers and other colleagues in the organization

· Contribute to and help maintain internal forums and asset libraries to enable innovation at scale

· Presenting at executive briefings and marketing events

· Work closely with Product Management on upcoming releases and provide feedback from customer interaction

· Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

In order to be successful in this role, we are seeking someone who has:

· Experience working with US Federal customers
• US Citizenship is required

· 5+ years of experience as a solution consultant/architect

· 3+ years of experience architecting and delivering complex solutions on the Now Platform (or similar platform)

· Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle

· Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes

· Functional comprehension of SQL and database concepts

· Functional comprehension of JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap

· Ability to quickly understand new technology through instruction and self-training

· Strong people development skills, including coaching and mentoring for technical roles

· Executive level presence and experience presenting to executive-level audiences

· Strong written and verbal communication skills

· Experience with Big Data, IoT and other emerging technologies a plus 

· Expected Travel: 25-30%

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Qualifications

In order to be successful in this role, we are seeking someone who has:

· Experience working with US Federal customers
• US Citizenship is required

· 5+ years of experience as a solution consultant/architect

· 3+ years of experience architecting and delivering complex solutions on the Now Platform (or similar platform)

· Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle

· Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes

· Functional comprehension of SQL and database concepts

· Functional comprehension of JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap

· Ability to quickly understand new technology through instruction and self-training

· Strong people development skills, including coaching and mentoring for technical roles

· Executive level presence and experience presenting to executive-level audiences

· Strong written and verbal communication skills

· Experience with Big Data, IoT and other emerging technologies a plus 

· Expected Travel: 25-30%

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

#LI-Remote

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.