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Executive Relationship Manager - Pulse

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Responsible for the acceptance expansion of DGN Cards through Enablement Partners in the Region, specifically in territory. Contributes to signing and enabling the Enablement Partners, manages the ongoing relationship with select Enablement Partners to ensure awareness, branding and technical enablement is maintained, manages the end to end sales and budget pipeline, from initial identification as a target Enablement Partner through to contract management, due diligence requirements enablement; validation etc. and identify barriers for further growth in targeted markets and/or sectors. Identifies, owns, implements and tracks actions identified within the pipeline to secure increased acceptance in the target markets. Contributes to the delivery of Sales presentation and Marketing collateral, making sure it is kept updated with current messaging and that Enablement Partners are provided with this messaging.

The Executive Relationship Manager is responsible for driving incremental PULSE Network volumes across PIN and PINless debit and e-commerce products through development of negotiated incentive routing agreements with both merchants and merchant acquirers.

Responsibilities

  • Delivers increased acceptance through Enablement Partners in the assigned Market across all acceptance channels, (POS; E-Commerce; M-Commerce) by effectively leveraging existing Agency Acquirer; VAS / PSP relationships and conducting direct merchant sales efforts. Conduct DGN Sales training for allocated Enablement Partners and drive /coordinate efforts of stakeholders to achieve maximum increase in outlets accepting DGN cards.
  • Provides SME support in the assigned Market; compiles and coordinates for the Market all sales messaging, sales materials, and collateral. Builds strong relationships with commercial/senior merchant contacts in targeted Enablement Partners.
  • Helps maintain a detailed sales pipeline, tracks and reports progress against the pipeline and goals. Responsible for documenting, monitoring and reporting internally in a timely manner the performance and the status of the Enablement Partners for assigned Market.
  • Develops and maintains awareness of DGN in the assigned markets by representing the brand at relevant industry and merchant-specific events such as trade shows and conferences, by developing and maintaining close relationship with the key target merchants. Develops commercial partnerships with relevant trade associations.
  • Ensures all existing agreements are tracked and remedial action taken if planned delivery is not on schedule.
  • Maintains a detailed sales pipeline, track and report progress against the pipeline and goals. Highlights gaps and recommend ways to remediate any gaps to goals.
  • Responsible for documenting, monitoring and reporting internally in a timely manner the performance and the status of DGN Card Acceptance.
  • Owns and manages budget and forecast process for Enablement Partner Acquirers, Processors and Merchants.

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Marketing, Finance or related field
  • 4+ years of experience in Business development, sales, and/or sales management, International and Payment Scheme, Card Acquiring, PSP or related
  • In lieu of degree, 8+ years of experience in Business development, sales, and/or sales management, International and Payment Scheme, Card Acquiring, PSP or related

Preferred Qualifications

If we had our say, we’d also look for:

  • Master's Degree in Marketing, Finance or related field
  • Excellent communication skills- ability to interact at all levels
  • Proven relationship management skills/experience in a payments environment
  • Exposure working with merchants and processors
  • PULSE knowledge/experience
  • Strong attention to detail/analytical skills

#Remote #LI-BP1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

Additional Perks + Benefits

The benefit starts from the first day of employment so all eligible U.S.-based employees can start participating as soon as they want regardless of how long they have been with the company.

We leverage intentional investments to strategically develop and retain our talent. Our approach is human-centered and focused on delivering meaningful and measurable experiences to build the capability of our talent and position them to deliver on our strategic priorities. Our experiences are equitable, inclusive, and aligned to our values, Discover Behaviors, and how we work.

As employees continue their journey with us, they have access to build professional and leadership skills. They are supported when transitioning to new levels of leadership. High potential employees are rewarded with development experiences that assure a diverse leadership pipeline of strong talent is created.

We understand how important it is to thank and acknowledge our employees for being a vital part of our company. Awards and recognition programs are one way we show our appreciation for their contributions.

To foster a culture that prioritizes the needs of our employees and promotes flexibility, balance, and good health, we strive to:

• Create an inclusive environment where well-being is visibly prioritized.
• Continually encourage leaders to invest in their employees’ well-being.
• Provide resources, education and training on well-being that is easily accessible.

We offer a range of benefits and resources to employees under our three pillars of employee well-being: Health, Wealth, and Balance.

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