Enterprise Solutions Engineer at Edify

| Santa Monica
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Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.
So we founded Edify and built Huddle to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.The time for employees to love work, and customers to love companies is here. And finally, so are the tools.

We are Edify. And we’re customers, too.

Are you looking to be a vital member of a disruptive company in the contact space?  Do you thrive in the fast-paced, ever-changing environment of a start-up?  The Enterprise Solutions Engineer is critical to the success of the sales organization, and we are looking for people that want to be an integral part of the team from initial conversation to customer conversion. The Edify Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing sketching out an API flow on a whiteboard with customer software engineers and  engaging communications experience to a CEO.

At Edify, we believe the contact center industry is broken, and we are looking for people to help fix it.

We are looking for this Solutions Engineer to be located in the Western or Central US. 

Responsibilities

  • Drive sales by identifying and addressing customer‘s technical needs and objections.
  • Match specific client business/technical requirements into Edify solutions for sales support.
  • Strong technical pre-sales relationship, proposes technical architectures. 
  • Maintain high-level knowledge of all Edify products and services, competitive product lines, and industry through self-education.
  • Proactively and effectively identify customer needs and overcome objections as part of sales process.
  • Support new and existing sales efforts via technical discovery, product demonstrations and presentations.
  • Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staff and senior management.
  • Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through Edify contact center technology deployments.
  • Work with Edify Deployment to ensure orders are completed in an accurate and timely fashion

Qualifications

  • 2+ years direct sales engineering, sass experience.
  • 1+ year technical API experience or coding experience. 
  • Demonstrated sales ability and negotiation skills.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Promotes a strong sense of urgency for reaching goals and key deliverables. 
  • Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
  • Drive, Grit, Team Oriented: strong desire to compete and win.
  • Bachelor’s degree strongly preferred, high school diploma or equivalent required.

Bonus Qualifications

  • AWS/Google Cloud/Twilio experience.
  • Excellent industry reputation and experience in contact centers. 
  • Consensus building strengths among internal and external groups.


At Edify, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.


For information about how we collect and use your personal information when you apply for one of our positions, please see our U.S. Job Applicant Privacy Notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • CypressFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • OutreachLead Gen
    • TerminusLead Gen

An Insider's view of Edify

What kinds of technical challenges do you and your team face?

Our team is building a brand new, intuitive ecosystem that not only enhances customer experience but empowers our user base to build, customize, and analyze their systems, all without technical expertise. Currently, the most exhilarating challenge is converting vast amounts of complex data into valuable, actionable insights for our clients.

Scott

Node.js Developer

How does the company support your career growth?

In many ways, but largely through our Perf. Mgmt model. These conversations frame the projects I need to work on right now or to pivot to target the skills I need for that "future path". Edify focuses on ensuring everyone is tackling important and complex challenges, which gives us the chance to practice new skills; tangible and intangible.

Kim

Director of Edify Learning

How do you make yourself accessible to the rest of the team?

Accessibility is critical when your team spans time zones and moves fast. I have an open virtual door. I give direction but don’t micromanage. I want passion & creativity (not just task-doing), so we connect often, via video as much as possible. Video’s personal, remarkable, and also terrible because hair and make-up. 😉 But I’m here for all of it

Candace

Chief Marketing Officer

What makes someone successful on your team?

The people who ask the questions tend to be the successful ones. Part of asking a question involves challenging yourself and the norms, being accepting of one's own limitation, and having the strength to reach out to others for answers that might enforce or totally break your current viewpoint.

Ross

Sr. Software Engineer

What are Edify Perks + Benefits

Edify Benefits Overview

We don't believe in work/life balance because it should all be fun!

Full employer paid health, dental, vision benefits, cell phone and health/wellness reimbursement, professional development reimbursement, electric sit/stand desks with 38" curved monitors, MacBook Pro.

Our flexible telecommuting options allow for remote work as needed - work is a task, not a place! *Currently, all employees have been set up with equipment to work from home 100%.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Edify has a "Connections Committee" that is volunteer-based. The committee manages anything from volunteer events to company outings.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Edify contributes monthly to employee HSA accounts.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Edify's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Volunteer managed "Edifitness" brings employees together for various activities; whether that is a quick employee lead stretch or a group class at a local studio.
Mental Health Benefits
Edify offers a Headspace account to all employees for mindfulness.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Edify provides 12 weeks of paid parental leave for new parents.
Flexible Work Schedule
Edify provides employees with a flexible work schedule that includes flexible start and end times and occasional remote work.
Remote Work Program
Our remote work program includes remote work on occasion.
Family Medical Leave
Employees who have been with Edify for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Edify offers unlimited PTO and Paid VTO is honored in this policy.
Paid Holidays
Paid Sick Days
Edify offers unlimited PTO and Sick Days are honored in this policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Edify offers a monthly commuter reimbursement for Santa Monica employees to contribute towards parking, rideshare, or public commuting.
Company Outings
Edify hosts company outings to celebrate wins!
Stocked Kitchen
Edify has a stocked kitchen, including snacks, the sandwich works, coffee, tea, beer, wine, and even a cute little bar cart.
Some Meals Provided
Edify orders lunch in for the office on occasion.
Happy Hours
Happy hours are hosted on occasion.
Parking
We offer employees monthly parking reimbursement.
Fitness Subsidies
Edify reimburses monthly a portion for some of the most common health and wellness services and activities.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a professional development reimbursement.
Time allotted for learning
Edify Learning is a team dedicated to training our employees in our products and new content and/or product features.

Additional Perks + Benefits

We don't believe in work/life balance because it should all be fun! Full employer-paid health, dental, vision benefits, cell phone, health/wellness and professional development reimbursement, electric sit/stand desks with 38" curved monitors, MacBook Pro + much more!

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