Enterprise Implementation Specialist

| Colorado, CO
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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.

Job Summary:

The Implementation Specialist will manage the onboarding of our customers by successfully implementing the ChurchStaq product suite. The ideal individual provides distinctive post-sale service that makes Pushpay the market leader and preferred choice in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-centric skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results.

Supervisory Responsibilities:

  • none

Duties/Responsibilities:

  • Deliver speed to value for ChurchStaq customers within the first weeks/months of the customer’s contract that results in product adoption and long-term contract renewals 
  • Project manage the onboarding and implementation of new ChurchStaq customers, manage a pipeline, and meet or exceed KPI’s.
  • Become an expert in the ChMS, Mobile Application, and Donor Management product suites, and set appropriate expectations with the customer
  • Deliver results, provide high quality customer interactions, drive product adoption,  effectively manage multiple/simultaneous implementations, and deliver multiple/simultaneous implementations
  • Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation goals
  • Build and effectively execute account plans and strategies unique to each account
  • Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services
  • Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved
  • Maintain knowledge of market conditions and competitive activities
  • Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management
  • Receive direction from the CCO, Director of Implementation, and guidance from Customer Success Team Leads

Education and Experience:

  • BA/BS Degree
  • 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager

Required Skills/Abilities: 

  • Previous experience and deep knowledge of the Pushpay product suite including mobile application, donor management (Pushpay), and ChMS (Church Community Builder) preferred
  • Excellent communication and project management abilities; knowledge of SmartSheet is a plus
  • Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes 
  • A working knowledge of and demonstrated experience in navigating individuals through impending change using change management strategies; knowledge of the ADKAR model is a plus
  • Ability to demonstrate ongoing growth and resilience demonstrated by a humble desire to understand and implement feedback
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision demonstrated by the ability to adjust, pivot, and ultimately thrive even in the midst of ambiguity
  • Experience with CRM software (e.g. Salesforce)
  • Ability to prioritize and manage workload to meet deadlines demonstrated by strong organizational skills and a strong work ethic
  • Ability to manage multiple, concurrent client relationships
  • Ability to anticipate change and adjust priorities accordingly
  • Understanding of faith-based organizations including culture, processes, priorities and key drivers for success for our customers
  • Understanding of industry culture, products, and services
  • Excellent eye for detail – ability to create accurate and high quality pieces of work
  • Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish

Physical Requirements: 

  • The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting
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An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to Monthly volunteer events with Pushpay Cares! You'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We love our Race and Culture group (RAC) and our Women's Leadership Exploration and Development (WLEAD) group!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row! Many teams also choose to work out at local gyms together!
Mental Health Benefits
100% reimbursable Mental Health appointments with in-network providers. With many additional tools in Pushpay's EAP.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Remote Work Program
As we all battle COVID-19 together our Redmond office will remained closed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Employee- organized flag football and board game nights are popular!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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