Enterprise Customer Success Manager at Enervee (Remote)

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Enervee provides an enterprise SaaS solution and marketing services to electric and gas utilities. Our  shopping and comparison platform is transforming  the way utilities  engage with their customers on purchasing energy-saving products and services across electric products,  appliances, solar and electric vehicles. We provide solutions for our utility customers (we call them partners), so they can engage better with their customers.

We’ve experienced a wonderful period of growth as we continuously expand product offerings for utilities, retailers, and other energy-conscious organizations.  We are looking for an Enterprise Customer Success Manager, who can rise to the challenge of transforming how electric and gas utilities engage their customers around energy efficiency and beneficial electrification. On earth day, we announced our Series B funding - a big new investment in empowering everyone to shop efficient. Learn more about Kerogen Capital and J.P. Morgan's investment in Enervee to accelerate decarbonization and protect our climate system.

Enervee is a remote first distributed company and this role can be based anywhere in the US. It will be important to note that you will be primarily working with utility partners across both PST and CST time zones.

How you can make an impact

Enervee’s Enterprise Customer Success Manager will be responsible for owning Enervee’s utility partner relationships from initial onboarding and implementation of our Marketplace SaaS solution through ongoing operations and achieving the agreed-upon success metrics.

Relationship Management
  • Managing ongoing partner relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with partners
  • Developing long term strategic relationships with electric and gas utilities, your partners, focused on achieving higher customer engagement, energy savings and beneficial electrification through the Enervee Marketplace
  • Taking ownership of existing utility partner relationships and being the lead for onboarding of new partners
  • Working with Enervee leadership to identify and build relationships with partner senior executives to ensure alignment with the utility’s overall strategic goals
Communication & Planning
  • Creating and delivering presentations, including quarterly business reports, that translate Enervee results and utility goals into coherent and compelling stories that resonate with your partners
  • Defining KPIs and success metrics with your partners, ensuring that Enervee is meeting these objectives working across multiple internal and external teams and developing escalation plans when key objectives are not being met
  • Creating account plans working closely with Sales to map out strategic priorities, decision-makers/budget owners and renewal action plans to ensure we retain and grow our partner accounts
  • Maintaining a deep understanding of the Enervee solution and communicating with partners about the most relevant features/functionality for their specific business needs

Collaboration & Problem Solving

  • Closely collaborating with the Sales, Business Development, Product, Marketing and Regulatory teams to find opportunities across the partner organization and key budget owners for scaling impacts for your partners and delivering on their key business needs
  • Uncovering the underlying business drivers from new partner requests and identifying new solutions to improve overall satisfaction by working closely with Product, Data, Engineering and Design teams
  • Leading weekly/bi-weekly partner calls, ensuring alignment on all open requests and product updates as well as tracking towards key partner objectives
  • Working closely with Customer Support to efficiently remedy any utility customer support issues and to proactively collaborate on process optimizations
  • Creating and updating support and product materials to assist partners with understanding new product functionality, user process flows, support services and FAQs
Why you will love being part of Enervee

At Enervee, we believe people are our greatest asset and we want to empower you as our Enterprise Customer Success Manager  to help achieve our vision!

  • We celebrate diversity, encourage Innovation, work collaboratively, and practice transparency
  • Sustainability is our business model as well as our mode of operation
  • We're passionate about our partners and we genuinely appreciate them
  • We are led by an experienced leadership team committed to empowerment and passionate about professional development and growth
How we care

The well-being of our employees is pivotal, and we address this through various perks and initiatives we periodically assess and enhance. We care about your present as well as your future and provide competitive compensation in addition to the following:

  • 401K retirement saving plan with an above industry average employer match
  • Every employee has a stake in our mission with our Employee Stock Option Plan
  • Comprehensive medical, dental & vision plans (100% Employer paid for employees and at 50% for Dependents) + Employer covered life and AD&D insurance + Access to health, well-being, personal development and counseling resources
  • Unrestricted PTO + Flexible work schedule + Paid Parental Leave for 12 weeks + Remote work and distributed team in mainland US
  • Online meal delivery program for employees through GrubHub
  • Mission aligned company events, including volunteering
  • Choose your own devices program
What you bring to the team

You bring your passion for saving energy and having a positive impact on the environment. You are a self-starter that enjoys working remotely. You have a growth mindset and capability to learn quickly, especially around the utility regulatory drivers for energy efficiency and electrification. Your experience in a dynamic and fast-paced startup environment and ability to multi-task across many accounts and competing priorities will help you thrive in this role. You are a team player that thrives on diversity, stepping up to big challenges and getting outside your comfort zone  

  • 3+ years experience managing senior client relationships with large enterprises (B2B), with a track record of retaining your accounts over multiple years and increasing net annual recurring revenue. Prior utility experience is a plus
  • Consistent delivery of high quality customer-service and support to client base, prioritizing and managing a multitude of requests
  • Demonstrated success in building trust with multiple stakeholders, to ensure we are kept in the loop on what matters most to them and are positioned well for success
  • Understanding of digital marketing, e-commerce and web analytics
  • Adept at understanding partner needs and crafting personalized/creative solutions
  • Skilled in translating technical concepts into customer-friendly solutions
  • Mac-savvy and proficient with Trello, Looker and Google Apps
  • Ability to travel (when it is safe) to your partners for kickoffs, onsite meetings, quarterly business reviews, etc
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • LookerAnalytics
    • InVisionDesign
    • PixelmatorDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement
    • PipedriveCRM
    • MailChimpEmail
    • MandrillEmail
    • IterableEmail

An Insider's view of Enervee

What are some social events your company does?

Since we are a remote organization, we get to be creative when it comes to social events! My team has a monthly social where we change our backgrounds to fit the theme, play a game or two and just spend time chatting. I LOVE that our team takes the time to do this, it really helps build and maintain relationships.

Casey

Corporate Recruiter

How do you collaborate with other teams in the company?

Responsible for client growth and success, my team collaborates with just about every team in the company. We are most successful when we are able to have an open give-and-take to draw those best ideas out of one another. As a leader, one of my most important roles is to help co-create an environment of inclusion where we can have this exchange.

Kate

VP, Utilities

What are some things you learned at the company?

Enervee happens to be the best thing that has happened to me this year, this is my fifth month here and all I do everyday is learn. I have learned that no matter how small my opinion is, it is never neglected.
Firstly, the people on my team are so collaborative and are always there for me especially when I face difficulties in my tasks.

Nora

Engineer, DevOps

How do your team's ideas influence the company's direction?

I believe strongly in servant leadership. My role, first and foremost, is to serve and support our team. Knowing that, our team drives our decisions (even if it takes longer to make decisions), and they drive things like the strong culture that we have (and I love).

Kris

Chief Technology Officer

What projects are you most excited about?

I am most excited about the efficiency projects, be it efficiency processes to heighten communications internally or externally, or our energy efficiency projects!

Ashley

Manager, Projects

What are Enervee Perks + Benefits

Enervee Benefits Overview

Comprehensive Medical, Dental & Vision Plans (100% Employer paid for Employees and at 50% for Dependents)
Employer Covered Life and AD&D Insurance
Paid Parental Leave for 12 weeks
401K retirement saving plan with attractive Employer Match
Employee Stock Option Plan
Access to Health, Well-being, Personal Development and Counseling Resources
Unrestricted Paid Time Off
Flexible Work Schedule
Remote Work / Work from Home
Online Lunch Program
Choose your own devices program
Mission aligned company events, including volunteering
Paid week off between Christmas and New Year
We aim to equip our employees with the best tools and environment (delivered to their respective homes) to boost their productivity so they can just focus on bringing their A-game to work

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
https://blog.enervee.com/what-do-hiking-kids-and-tagalog-have-in-common-93c082c8cacf
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Unrestricted PTO
Paid Volunteer Time
Unrestricted PTO provides employees the flexibility to volunteer their time
Paid Holidays
Paid Sick Days
Employees enjoy unrestricted PTO which allows employees for self care
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Monthly allowance for online meal delivery or pick up via Grubhub
Some Meals Provided
Happy Hours
Parking
For those who are working at our HQ, parking spots are on premises
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

We aim to promote work life balance with our generous and unrestricted paid time off, week off between Christmas and New Year in addition to our paid holidays, flexible work schedule and work from home / work remote policy.

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