Enterprise Customer Success Manager at LeaseQuery (Atlanta, GA)

| Atlanta, GA
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LeaseQuery is seeking a Enterprise Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing the customer relationship post implementation. In this role you will establish trust with the customer to help ensure overall satisfaction with LeaseQuery, while working to drive continued value of our products, mitigate churn and drive renewals, promote engagement and advocacy. The ideal candidate has a positive attitude with a desire to help our customers reach their goals. With excellent verbal and written communication skills with the ability to lead meetings or host webinars. 

LeaseQuery's headquarters is located in Atlanta, GA, but this role can sit 100% remote.

What you will be doing:

  • Serve as customer’s primary Point of Contact (POC) for any and all needs
  • Provide new user training to customer teams on LeaseQuery platform
  • Develop a trusted/strategic advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. 
  • Work with clients to build Customer Success Plans, establishing critical goals, desired business outcomes, or other key performance indicators and aid the customer in achieving their goals. Monitor, analyze and maintain customer health metrics. Maintain a cadence of communication with customers about their adoption trends.
  • Provide insights to customers to ensure that they get the most out of the platform.
  • Identify at risk clients and potential issues in advance to mitigate churn and lost revenue. 
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items. 
  • Identify opportunities for customers to act as advocates (e.g. testimonials, references, referrals, case studies).
  • Collaborate closely with team members to support renewals and expansion opportunities Encourage customers to utilize appropriate resources (i.e. Knowledgebase, training, webinars) to improve their adoption and satisfaction. 
  • Represent the voice of the customer to inform product roadmaps 
  • Leverage cross-functional business and technical teams to provide timely issue resolution. Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

What skills and experience we need you to have:

  • 4-year degree or equivalent experience
  • Professional experience requirements – 5+years in customer success or account management experience in SaaS or software company.
  • Proven track record of working in a customer facing role.
  • Proven account management/strategic planning experience. 
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions. 
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Excellent organization and time management
  • Strong interpersonal skills and ability to work with and within teams.
  • Working knowledge of G-Suite, Zendesk, Zoom Video, CRM tools (Salesforce, Gainsight, etc) and data analytical platforms (FullStory, UserIQ, Ally, etc)

What experience and skills we need you to have

  • Flexible PTO (including 11 holidays and your birthday off) 
  • 401(k) plan with employer matching 
  • Great health benefits with multiple plan option 
  • Option to choose between in office, fully remote, or a hybrid work environment for all employees
  • Casual dress environment (when in office)
  • Catered lunches every Tuesday and Thursday
  • Company events each quarter
  • Signing stipend for a work-from-home setup
  • Free gym membership at our office
  • Annual employee development program stipend of $2,000 for each employee 
  • Flexible parental leave with 10 weeks paid leave for ALL new parents
  • Fertility/adoption assistance 
  • Annual tutoring stipend for your children
  • Mentorship program available immediately 
  • Regular team outings
  • Advancement opportunities based on results, not politics
  • Culture that emphasizes inclusiveness driven by our REDI Committee

About Us
LeaseQuery simplifies complex accounting with our innovative FinTech SaaS technology. Our products, used by more than 2000+ organizations in 87 countries, are top rated for user satisfaction and ease of use by G2, and our company has appeared on the Deloitte Technology’s Fast 500 list and Georgia’s Fast 40 list among many other recent accolades over the past several years. 

During the past decade, our CEO, George Azih, grew LeaseQuery from a one-person company to a workforce of 280+ representing one of the fastest-growing FinTech companies today. As we move into our next phase of growth, we're looking for passionate and dedicated people who want to invest their energy to align with our company's long-term goals.

#LI-Remote

LeaseQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. LeaseQuery maintains a drug-free workplace.

More Information on LeaseQuery
LeaseQuery operates in the Fintech industry. The company is located in Atlanta, GA. LeaseQuery was founded in 2011. It has 239 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 12 open jobs at LeaseQuery, click here.
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