Toptal
Remote
Remote

Enterprise Account Manager - North America

+80 more | Remote
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About Toptal
Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world's largest fully remote company .
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Position Description
Are you looking for a role that will allow you to build upon your account management and sales skills while driving growth? Join Toptal and build your skills at one of the world's fastest growing and most innovative professional service companies.
Our Enterprise Client Services team focuses on establishing and growing relationships with the world's largest and most innovative companies - including the Fortune 50. Enterprise clients demand purpose-built solutions to compete in the intense war for talent. Toptal is an alternative to outdated and inflexible traditional staffing providers and overpriced Big Consulting.
In the Enterprise Account Management role, you will work both independently and collaboratively to achieve revenue targets while driving high client satisfaction and expansion within those accounts. Our Enterprise Account Managers work closely with clients to design and implement fit-to-purpose talent solutions and scope engagements comprising individual experts, teams of experts, or fully managed teams.
If you have experience in professional services, have a passion for client service, and get excited about the prospect of helping our clients and Toptal succeed, we'd love to talk to you!
This is a remote position. However, we require applicants to reside in-market. We are unable to provide visa sponsorship. Resumes and communication must be submitted in English.
Responsibilities:
  • Enterprise Account Managers work with Enterprise Clients to grow and expand within existing mid-tier accounts.
  • Manage client-specific talent onboarding and offboarding processes.
  • Manage all Talent and Delivery activity for all their accounts.
  • Check in regularly with talent to maintain strong engagement and satisfaction on projects.
  • Support clients with day to day inquiries related to the account, talent, and billing.
  • Create and manage processes related to Talent engagement time reporting, revenue, and margins and track against client budget.
  • Ensure compliance with contractual obligations including talent background checks and sourcing locations.
  • Support sales activities requiring basic legal operations including creation of contract documents and change requests.
  • Identify additional account expansion opportunities and take coaching from Client Partners.
  • Work collaboratively with Sales, Talent Operations, Finance, and Legal teams to efficiently anticipate and fulfill client needs.

In the first week, expect to:
  • Onboard and integrate into Toptal's ecosystem.
  • Learn Toptal's model, our value proposition, and our story to effectively articulate ourselves from the competition.
  • Learn our operating model, delivery method, and sales process.

In the first month, expect to:
  • Complete our personalized sales and account management training program, complete with mock calls and role-play scenarios.
  • Work with your manager to identify the right mix of clients for your portfolio and establish revenue targets.
  • Begin to meet with clients, articulate our value proposition, and identify where we can help organizations in your target portfolio.

In the first three months, expect to:
  • Establish a working cadence with key clients, partners, and team members in your portfolio.
  • Provide delivery oversight for all work on your accounts, ensure customer satisfaction, and support the talent working with your customers.
  • Connect the world's best companies with the world's best talent. You will work collaboratively with clients to help them engage Toptal's engineering, design, and finance specialists to drive successful outcomes for their organization.
  • Begin to bring forward innovative new ideas to drive new ways of working and expanding the business.

In the first six months, expect to:
  • Build upon your existing client relationships.
  • Begin to expand the scope of engagement at all of your accounts, introducing new capabilities and offerings to your clients, while also increasing the scale of involvement at your accounts.
  • Align to internal strategic imperatives that interest you at Toptal beyond your focus on client excellence.

In the first year, expect to:
  • Have built a portfolio of incredible accounts with a track record of successful delivery, satisfied clients, and happy team members.
  • Begin to mentor new members of the team, helping them learn about Toptal, our model, and how we connect our clients to the world's top talent.
  • Continue to expand your portfolio of accounts, accelerate growth in existing accounts, and demonstrate the full suite of capabilities Toptal has to offer.

Requirements:
  • 3+ years of consulting and account management experience at a top-tier management consulting and/or professional services organization.
  • Experience in project staffing and talent matching; drafting SOWs, providing delivery oversight and managing quality; managing invoices and accounts receivable; managing profitability at the engagement, account, and portfolio levels; and maintaining a pipeline of opportunities and CRM data hygiene.
  • Professional maturity, poise, and executive presence - you're a masterful storyteller.
  • Skilled in negotiating service agreements, SOWs, and closing deals from the driver's seat.
  • Proven experience building long-term, mutually beneficial client relationships, consultative selling, and influencing at the C-level.
  • Functional knowledge within one or more of the following domains is desired: digital transformation, technology & software development, UX design, product management, project management, or corporate development.
  • Industry experience within Communications, Media, and Technology; Consumer Products & Industries; Healthcare & Lifesciences; or Industrial Products & Services is considered a strong plus.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For Toptal Use Only:#LI-DN1 #LI-REMOTE #enorcal #esocal #esouthcentral #epacnw #emtwest #emidatlantic #esoutheast #enortheast #encentral
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • TableauAnalytics
    • AbstractDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • HighspotCMS
    • DocuSignCRM
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What are Toptal Perks + Benefits

Toptal Benefits Overview

In addition to being fully remote, Toptal has a generous discretionary PTO policy, and people are encouraged to take time off (including a day of BTO or Birthday Time Off). Health and dental insurance are free for employees, as is a subscription to the Calm meditation app. Work anniversaries bring cool Toptal swag, and for our work-from-anywhere workforce, every day is a casual day.

Culture
Friends outside of work
Intracompany committees
Toptal has the TopVibes team, made up of people from each department who plan fun community-building activities throughout the year. Everything from photo contests to scavenger hunts are fair game!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Everyone gets a free subscription to the Calm meditation app.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Toptal is and has always been a fully-remote workplace.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Toptal offers full-time employees with five years of continued service the opportunity to take a two-month paid sabbatical, or a one-month paid sabbatical, and an additional month's paid salary.
Perks & Discounts
Casual Dress
Commuter Benefits
The benefit of remote work is that there's no commute, ever.
Company Outings
Toptal hosts annual team 'Offsites' where team members from across the globe gather by function to meet fellow co-workers and set goals.
Pet Friendly
Toptal loves pets; someone's furry roommate is always adding color commentary to a meeting.
Professional Development Benefits
Job Training & Conferences
Toptal employees are encouraged to seek out classes or conferences that they feel will help them in their career.
Promote from within
Online course subscriptions available

An Insider's view of Toptal

How would you describe the company’s work-life balance?

Toptal gave me the chance to turn my life into a beautiful adventure. Working remotely, connecting with Talent all over the world, collaborating with Fortune 500 companies, while keeping a flexible schedule and being mentored by my Leads and Directors into becoming my best professional self.

Francesca

Talent Acquisition Lead

What does your typical day look like?

Toptal represents the pinnacle of opportunity for anyone that wants to be a part of an innovative company, solving big challenges. Each day represents a chance to help change the world and most importantly, change lives. The culture Toptal has built as a remote company stands on its own. There is no better place to call my “work home."

Shane

Events Manager

How does the company support your career growth?

I am part of a team of humble, smart, and creative professionals. As an individual contributor, I have access to training and development, mentorship, and coaching. The way in which Product Management practices are put into practice is truly remarkable, and I have the opportunity to become a better professional and colleague every day.

Lucia

Associate Product Manager

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