Enterprise Account Executive, West Coast at Observe.AI (San Diego, CA)

| San Diego, CA
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Be part of the Contact Center Industry Disruption with Observe.AI

About Us
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint. 

Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity
We are seeking an Enterprise Account Executive at Observe AI. In this role, you will be responsible for our growth as we build upon the success we’ve had delivering for our Enterprise clients. We will trust you to evangelize Observe.AI, run your business like a CEO, and consistently exceed quarterly and annual targets.

What you will be doing

  • You will prospect, develop, manage sales pipeline and close new customers onto our Observe.AI Platform through inbound and outbound efforts
  • Build relationships with senior executives and decision makers across all industries
  • Own the full sales-cycle from lead to close
  • Coordinate resources throughout the sales cycle, including legal, sales engineering implementation specialists and leadership
  • Educate and consult customers on the value of Observe throughout the sales and adoption cycle
  • Model a wide range of use cases in which Observe can drive business transformation across different industries
  • Prioritize opportunities and manage a high volume of inbound and outbound email efficiently
  • Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis

Who you are

  • 5+ years of quota carrying software or technology sales, closing complex sales cycles
  • Success selling a disruptive product into an unexpected buyer
  • Consistent track record of over-achieving quota (top 10-20% of company)
  • Experience closing transactions >$100k ACV to line of business executives
  • Success collaborating with the channel and partner community is preferred
  • Previous experience with Next Gen Contact Center technology is ideal

What we offer

  • Excellent medical, dental, and vision insurance options
  • Unlimited PTO Generous holiday (federal and wellness) recognition and parental leave policies 
  • 401K plan to save for your future 
  • Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
  • Learning & Development fund to support you in your continuing education journey and professional development
  • Fun events to build culture across the organization

#LI-remote

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records. 

Regarding COVID-19 
With the spread of COVID-10 globally, Observe.AI’s offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home until further notice.

More Information on Observe.AI
Observe.AI operates in the Artificial Intelligence industry. The company is located in San Francisco, CA. Observe.AI was founded in 2017. It has 253 total employees. To see all 12 open jobs at Observe.AI, click here.
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