Enterprise Account Executive, Twilio.org at Twilio (Remote)

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See yourself at Twilio

Join the team as our next Enterprise Account Executive, Twilio.org. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help Twilio.org develop important relationships and opportunities with the most influential nonprofits and social enterprises in the world. This person will help refine Twilio.org's overall customer acquisition and growth strategy working closely with the sales and finance teams.  This individual will build key relationships with identified influential organizations that include negotiating, executing, and managing customer relationships.  Twilio.org invests resources in supporting nonprofits and social enterprises to use communications to tackle some of the world’s biggest problems. 

As an Enterprise Account Executive with Twilio.org focusing on the public and nonprofit sector, and social enterprises you will have the exciting opportunity to help shape and deliver on a strategy that focuses on customer success (internal and external), building mind share and driving broad use of Twilio products and services

You have the rare combination of sales or consulting experience in the public and nonprofit sector, business acumen, and technical savvy, and are looking to make a difference in the world by utilizing those skills to empower Twilions to successfully work with the public and nonprofit sector, and other organizations, to drive good in the world with Twilio products and are looking to build your career where these skills can intersect and grow!   This is no ordinary sales role, this is the chance to use your passion to do good in the world!


In this role, you’ll:

  • Support Twilio’s sales team as a trusted advisor on social impact accounts as a specialist in an overlay sales model.

  • Use a systematic approach to establish deep relationships with strategic prospective customers including understanding their mission, strategy, key decision-makers, organizational structure, and technology solutions.

  • Leverage your expertise and relationships in the public and nonprofit sectors including US Federal Government, State & Local Government, and Higher Education, to build strategic programs that drive social impact and territory expansion as well as account development to deliver scale and amplification of social impact within the public and nonprofit sector vertical.

  • Drive revenue and market share in a defined territory and within the government sector, nonprofit and social enterprise industry verticals. 

  • Collaborate with Twilio partners to drive territory expansion in the public and nonprofit sectors.

  • Develop, maintain and expand the pipeline of new customer opportunities designed to drive relevance, reach and revenue for our platform.

  • Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts.

  • Partner with sales and cross functional leaders to drive business for social impact goals within your region or business segment. 

  • Qualify, structure, negotiate, close, and manage strategic relationships that will drive platform adoption, revenue, and customer acquisition.

  • Work with the broader sales organization, product owners, legal team, sales operations, and more to drive post-close engagement plans for success and growth.

  • Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Strong preference for prior experience in sales or consulting with a focus on public and nonprofit sector organizations including extensive industry contacts and relationships.

  • Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level.

  • A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally.

  • Experience selling to enterprise customers with complex business and technology needs.

  • Extensive experience formulating a partnership vision, strategy, and execution plan.

  • Technical ability to understand the software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.

  • Technically savvy, experienced with the cloud, APIs, communications, and enterprise software.

  • Proven experience starting from scratch to develop, negotiate and structure complex deals.

  • Passionate about technology and its ability to have a meaningful impact on the world.

  • Great at execution: results-driven, detail-oriented, organized self-starter.

  • Excellent at teamwork and cross-group collaboration.

  • Creative, critical and solution-first thinker with client service mentality.

  • Experience in accurate and detailed business forecasting.

  • Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers, and engineers.

  • Can handle multiple projects and priorities in an extremely fast-paced environment.


  • 7+ years of experience working in technology in a revenue generating role.

  • Familiarity with public and nonprofit sector contracting, pricing & ecosystem processes.

  • Experience with fulfillment & resell partners to decide the best path forward to deal execution. 

  • Knowledge of how to utilize partners on customer implementations, support and to open new revenue opportunities.

  • Understands how to leverage and coordinate partners in deal support on RFP and RFI situations.

  • Maintains active relationships with key partner executives to reinforce Twilio’s position with customers and in the market. Identify ways to maximize value for all parties.

  • Comfortable solutioning use cases and vision to drive joint messaging with partners to customers and prospects.

  • Working knowledge of the Higher Ed market and how partners can be leveraged to navigate and accelerate deals. 


This role will be remote, and based in the USA.

Approximately 15% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $149,200 - $200,950

  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 416 open jobs at Twilio, click here.
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