Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Mailchimp is seeking a Director of Sales Operations to manage a Sales Operation team. This position will report to the VP of Customer Operations, but will interface directly with the VP of Sales. You will have a rare opportunity to build a Sales Operation team from the ground up to support our expanding inside sales team.  The successful candidate will be responsible for the development of the Ops strategy, aligned with the Sales vision, coordinate investments, create globally scalable programs and enhance the operational rigor within our teams in order to help our channel ecosystem deliver the right solutions to customers at scale while achieving organizational objectives.

The Sales Operations team is responsible for playbook and process development, reporting and forecasting, as well as commission structure and implementation.  This team will work closely with the Education team to develop detailed training and refresher courses and with Finance, Marketing and Strategy to develop promotions and or incentives.

What you’ll do here: 

• You will execute performance tracking, planning, forecasting, and target setting.
• You will identify and unlock growth initiatives by working with cross-functional teams.
• You will co-own long-range planning and strategy processes for our Sales Teams.
• You will act as liaison with finance and other key stakeholders to drive investment decisions.
• You will provide decision support to the Customer Leadership Team.

We’d love to hear from you if: 

• You have 7+ years of experience in a Sales Support, Consulting, or Operations role.
• You have a proven track record in Strategy and Operations leadership roles.
• You have demonstrated leadership in delivering results with large-scale, cross-functional teams.
• You have superb communication and problem-solving skills.
• You can set strategy at a high level and roll up your sleeves to execute where needed.
• You have high energy, a positive attitude, and the ability to take the initiative and delegate efficiently.
• You are comfortable working in a fast-paced, frequently changing, and evolving environment.
• You can multitask, prioritize, and manage time effectively towards individual, team, and company goals.
• You have a proven track record of establishing and managing compensation and sales operations with an emphasis on managing and optimizing incentive programs to balance outcomes vs expenses.
• You have experience in process improvement; lean startup or design thinking a plus.
• You have exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations.

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.