How will this role have an impact?

With an overall focus on accelerating deal velocity and mitigating risk for our Sales organization, the Director of Sales Operations is a key player on our Go to Market team accountable for optimizing operational effectiveness to maximize revenue growth.  The Director of Sales Operations will be focused on developing the upper funnel and driving campaigns with prospects, organization-wide performance tracking, pipeline governance, and implementing data driven process improvements in line with strategic priorities, managing the Sales tech stack accordingly.

This role will report to our Solution Design and Sales Operations Leader.

What will you do?

• Pipeline Strategy & Execution: Influence Go To Market leadership decisions through thoughtful data informed input regarding territory development, deal prioritization, and workforce management.  Assist in implementation and change management related to strategic initiatives, driving adequate data collection and documentation.  Develop standard reports and dashboards for book of business management, scoping custom reporting needs when necessary and partnering with relevant teams to adequately deliver all Sales data needs.

• Lead Development & Management: Maintain effective top-of-funnel lead management process and strategy, ensuring that Marketing generated leads are efficiently transitioned to Sales for pursuit.  Partner with Marketing Operations to implement effective upper funnel activities and strategy. 

• Team Development: Recruit, hire, and manage a team of inside sales professionals to drive engagement and accelerate deals in the upper funnel. Provide clear direction and goals and support team members development and career progression.

• Deal Oversight & Governance: Support successful revenue growth by coordinating effective deal governance, ensuring that Sales pursuits are aligned with enterprise wide strategy and appropriately supported by downstream stakeholders.

• Sales Methodology & Best Practices:  Drive continued growth through data driven process innovation and best practice evolution.  Partner with cross functional stakeholders to eliminate bottlenecks within Sales cycle, optimizing deal velocity.

• Contracting Coordination & Oversight: Act as Sales liaison within streamlined interdepartmental contracting process, ensuring associated tasks are completed and communication delivered in a timely manner that eliminates internal confusion and increases deal velocity.

• Performance Tracking & Optimization: Own KPI tracking and reporting for all growth related activities for the enterprise.  Partner with FP&A to forecast future performance and set bookings targets.  Continuously monitor organization wide performance against targets, surfacing areas of concern and partnering with stakeholders to establish improvement strategies.

We are looking for someone with:

• A Bachelor’s degree is required; Master’s degree is preferred
• 6-10+ years of relevant operations experience, preferably in healthcare or technology
• Experience successfully designing, building, and managing operations teams for fast growing client-facing organizations
• Experience performing data analysis and driving user adoption within CRM & BI tools
• Excellent communications skills, including verbal, written, and presentation skills
• Strong interpersonal skills
• Ability to work successfully in a fast-paced, matrixed environment
• Superior project management skills and an orientation to plan and organize work and teams
• Entrepreneurial mindset and skill set that can build for purpose, actualize, and continuously improve in a fast-paced environment

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.