Director of Sales Enablement (Remote)

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Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.

If you're excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Replicant is gaining traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a self-motivated Sales Enablement Director to act as an integrating role between various sales and marketing areas, including sales operations, sales development/training, product marketing, content marketing and revenue performance. 

As a Director of Sales Enablement, you will analyze what works well and what doesn’t, with the goal of continuously optimizing sales and marketing approaches. You will ensure our Sales Organization is equipped with the right content and tools to leverage in sales cycles, hone their skills and maximize sales growth and our customer’s success. 

What You'll Do

  • Sales Enablement: Build the sales enablement function from the ground up, develop and manage the sales enablement strategy with related deliverables and goals for performance analytics and completion tracking 
  • Sales Onboarding: Design sales onboarding programs and engage newly hired sales employees; continuously identify knowledge and performance gaps and refresh learning programs to close these gaps
  • GTM Strategy: Work closely with marketing and product to understand Replicant’s ideal customer profile, key industries, positioning and GTM strategy to unify best practices for sales enablement trainings and knowledge sharing
  • Deal Support: Support sales on top accounts and high-impact deals to increase deal velocity and close pipeline faster during all stages of the sales cycle
  • Deal Strategy: Collaborate with cross-functional GTM teams to execute sales plays and gather insights to improve existing sales processes 
  • Sales Productivity: Partner with sales operations to measure sales productivity on an on-going basis with supporting executive readouts that clearly define metrics, objectives, and recommendations for improvement
  • Tools & Collateral: Launch and maintain sales enablement tools and produce internal sales training materials including case studies, ebooks/whitepapers, product demo walk-thrus, win/loss analysis, and competitive intelligence battlecards
  • Accountability, Trust, Collaboration: Establish credibility, trust, and rapport with the entire Sales Organization while being a steward of our culture. Develop a thorough understanding of Sales, Sales Engineering, and/or Customer Success Enablement within the Replicant organization.
  • Training and Development: Produce internal sales training materials including case studies, ebooks/whitepapers, product demo walk-thrus, win/loss analysis, and competitive intelligence battlecards. Create certification processes, messaging role-play, creating manager training tack . Provide in depth knowledge of training design and delivery best practices to members of the sales organization. Participate in feedback sessions to understand gaps from existing employees of the Sales Organization and take appropriate actions.
  • Project Management: Strong project management, organization and multitasking abilities - Balancing of competing priorities and multiple projects.
  • Adaptability: Excel in execution, establishing priorities and meeting swift deadlines in a rapidly changing environment

What You'll Bring

  • 6-10 years of relevant experience
  • Thorough understanding of Sales, Sales Engineering, and/or Customer Success Enablement 
  • In depth knowledge of training design and delivery best practices 
  • Excel in execution, establishing priorities and meeting swift deadlines in a rapidly changing environment
  • Strong project management, organization and multitasking abilities - you will be balancing competing priorities and multiple projects

Perks

For all employees, we offer:
🏠 Remote working environment that respects time zone differences
💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥 Top of the line healthcare (medical, vision, and dental)
🌴 Unlimited paid time off, with a minimum of 15 days off per year
✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

More Information on Replicant
Replicant operates in the Other industry. The company is located in San Francisco, CA. Replicant was founded in 2017. It has 88 total employees. To see all 19 open jobs at Replicant, click here.
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