Director, Sales Consulting/Sales Engineering - US Remote

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI.  We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  


We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.


You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields


Director, Sales Consulting

Will be responsible for leading a team of sales consultants along with directly supporting strategic customer opportunities.  LivePerson’s Sales Consultants are the technical subject matter experts who partner closely with our sales people throughout all phases of a deal providing technical and strategic consultation end to end.

Scope
  • Reports to the Sr. Director Sales Consulting North America
  • Player Coach position, Supporting specific strategic account executives or strategic opportunities as identified by sales leadership along with ensuring the success of your team.
  • Works closely with other Sales Consultants, Sales Executives, Sales Leaders, Account Managers, Engineering, and Professional Services staff
  • Works directly with LivePerson’s prospective and existing customers, both in support of the account owner or independently
  • Directly contributes to the achievement of the NA revenue target, with commission incentives tied to that target
  • 20%-50% travel as needed
Responsibilities
  • Actively drive and manage the pre-sales process within the team.
  • Coach, support and develop members of team – from both a product perspective as well as customer interaction
  • Assist in the review of SOWs and technical solution validations
  • Work closely with Technical Solutions (Professional Services) leadership to ensure appropriate scoping processes are being followed
  • Work with Sr Leadership to develop quarterly MBO targets for individual team members
  • Build and deliver sophisticated demonstrations around LivePersons Conversational Cloud Platform including : Conversation Builder (AI) and key partner technologies (ie, Apple Business Chat, WhatsApp, Instagram, Google My Business, etc.)
  • Partner with sales people and leadership to develop the strategy for winning a given Opp
  • Architect new and custom solutions (at a high level) to set the vision for how our products will integrate into a customer’s infrastructure
  • Drive the Technical Win through to handover and kickoff with the customer
  • As needed, provide technical and industry expertise to other business units (non-sales) within LivePerson. ie, R&D, Marketing, Partner relations, legal, M&A, Investor relations, HR, etc.
  • Understand and share information about LivePerson’s competitors as you discover it and, do so while following LivePerson’s ethical guidelines
  • Collaborate with team members to author responses to “Requests for Proposals” (RFPs, RFIs, RFTs, etc.)
  • From time to time, educate and train the Sales team on LivePerson’s solutions
  • Mentor and monitor on-boarding new members of the Sales Consulting team
  • From time to time support customer conferences by running demo stations or by acting as a scheduled speaker at the event
  • Travel as needed to support strategic deals and customer events
Skills & Experience
  • 5+ years Sales Consulting / Pre-Sales Engineering experience in a Senior or leadership role, with a proven track record of helping to close large Enterprise deals.
    • Product Management or similar experience will also be considered.
    • Previous Team leadership experience preferred
    • Previous Remote Team Management experience preferred
  • Ideally, experience will be related to: web, martech, video, mobile app, telephony, commerce and/or, Conversational AI.
  • Very strong public speaking skills
  • Very strong written communication skills
  • Project Management expertise
  • Able to edit basic HTML, JavaScript and CSS.
  • Understanding of API concepts, UML diagramming and Agile development workflows
  • Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus.
  • BA or BS Degree, or equivalent
    • Not required but, desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related
  • Strong, general technical aptitude. Fluent in the use of Windows or MacOS, Office, GSuite, video editing software (ie, Camtasia), photo editing software (ie,  Photoshop), iOS devices, Android devices.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The LivePerson Episode
Watch

What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
More Jobs at LivePerson208 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Operations
new
Remote
Developer
new
Remote
Finance
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
New York City, NY
Data + Analytics
new
Remote
Design + UX
new
New York City, NY
Product
new
Seattle, WA
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Seattle, WA
Developer
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
New York City, NY
Operations
new
Remote
HR + Recruiting
new
New York City, NY
Developer
new
New York City, NY
Operations
new
Remote
Developer
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Washington DC
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
New York City, NY
Product
new
New York City, NY
HR + Recruiting
new
New York City, NY
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
New York City, NY
Data + Analytics
new
New York City, NY
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Operations
new
New York City, NY
Developer
new
New York City, NY
Design + UX
new
Seattle, WA
Design + UX
new
New York City, NY
Data + Analytics
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
New York City, NY
Developer
new
New York City, NY
Design + UX
new
Seattle, WA
Sales
new
Remote
HR + Recruiting
new
Washington DC
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Design + UX
new
Remote
Developer
new
New York City, NY
Data + Analytics
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Project Mgmt
new
New York City, NY
Developer
new
Seattle, WA
Developer
new
Remote
Project Mgmt
new
Washington DC
Developer
new
Remote
Operations
new
Remote
Data + Analytics
new
New York City, NY
Project Mgmt
new
Seattle, WA
Sales
new
Remote
HR + Recruiting
new
Remote
Sales
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Remote
Project Mgmt
new
Seattle, WA
Sales
new
Remote
Product
new
New York City, NY
Content
new
New York City, NY
Content
new
New York City, NY
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
New York City, NY
Data + Analytics
new
Remote
Developer
new
New York City, NY
Finance
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Finance
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Finance
new
Seattle, WA
Operations
new
Seattle, WA
Marketing
new
Remote
Developer
new
Remote
Developer
new
Seattle, WA
Operations
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
Sales
new
Remote
Sales
new
Seattle, WA
Developer
new
Remote
Marketing
new
New York City, NY
Product
new
Seattle, WA
Product
new
Remote
Product
new
Seattle, WA
Marketing
new
Remote
Developer
new
Seattle, WA
Design + UX
new
Remote
Developer
new
New York City, NY
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView LivePerson's full profileSee more LivePerson jobs