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Director, Sales Analytics

| South Bay | Hybrid
Sorry, this job was removed at 6:20 p.m. (CST) on Tuesday, November 30, 2021
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

About the role:

As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. ServiceNow is seeking an analytic and strategic thinker to lead the Sales Analytics function. The Director of Sales Analytics will ensure the company operates on the best Sales and Customer Insights for Sales organization, cross functional users, and the leadership team, to scale the company. This position will be reporting to the Vice President of Analytics and will be part of the overall Analytics transformation program at ServiceNow.

What you get to do in this role:


1. Drive Sales Analytics strategy and roadmap for the company. Provide thought leadership in the area of Sales Analytics.

2. Design, build and support the Sales Analytics products by assimilating signals from multiple sources and present the information in a user-friendly way to the stakeholders: Sales organization, cross functional users across the company, and the leadership team.

3. Partner with the Sales leaders, Sales Operations team, Sales Applications team and stakeholders to envision best Sales analytics products, alerting capabilities and the interfaces.

4. Develop and deliver unique insights about the Customer and Sales process through qualitative and quantitative research.

5. Partner with CRM, Partner, Product and Financial platforms to surface the Sales Insights directly in the platform using APIs and iframes.

6. Own the reporting and analytics strategy for CRM and similar products and integrate with overall Analytics strategy.

7. Bring the promise of data science and machine learning to reality within Sales Analytics, increasing decision effectiveness and speed.

8. Own the telemetry of Customer and Sales signals and the definitions. Define and implement policies, processes and procedures for the governance and management of data including data capture from our cloud platform, storage, security, integration, analysis and reporting.

9. Build a best-in-class team for the exploitation of data, using cloud and social era tools and techniques for data analytics, mining and visualization. Build multiple successors and a team that meets the business needs of the future.

10. Partner with peer leaders in the Analytics organization (Customer Analytics, Finance Analytics, Marketing Analytics, Product, and Talent Analytics) to develop and deliver cohesive Analytics Customer to the company and connect all employees with right data.

11. Drive the adoption of Sales Analytics products amongst the user community, increase the product satisfaction and the impact of the Analytics products.


Desired Outcomes:

 1. Create Sales Analytics products with maximum adoption from the stakeholders (measured by reach and frequency), user satisfaction, and business impact.

2. Drive a cultural change, leveraging analytics and data science, to accelerate and enhance critical company priorities on Customers.

Qualifications

Qualifications

To be successful in this role, we need someone who has:

 

1. 12+ years of prior experience in Sales Analytics.

2. Experience in Business Intelligence, statistics, data science, and Analytics Customer building.

3. Exposure to the end-to-end Customer and Sales lifecycle: Marketing, Customer acquisition, Sales, Partners, Customer Success, Renewal, Churn and Professional services.

4. Deep knowledge with customer relationship management tools and platforms. 

5. Experience in managing instrumentation and telemetry data from modern cloud platforms.

6. 10+ years of experience in leading a team and ability to work with highly cross functional teams to achieve common goals.

7. Thought leadership and influencing skills to share what are the possibilities of Sales Analytics and cultivate interest amongst stakeholders.

8. Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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