Director of Sales, Agent Experience
About Opendoor:
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
About the Role:
Responsible for our National Agent experience team building and executing resale and acquisition strategy delivering outstanding customer/client experiences and the varied Opendoor product offerings. You will advise, lead and inspire a passionate sales team focused on negotiation, agent experience, and growth supporting broader Opendoor objectives as we ensure great customer experiences and outstanding client outcomes. This role is highly collaborative; you will interact with all areas of the business from product, legal, city operations, brokerage & support.
As a Director of Sales, you will:
- Hire and manage a national team. Influence the recruiting, hiring, onboarding, and retention of an all-star AEP team
- Encourage, empower, and motivate while pairing business and revenue objectives with appropriate growth initiatives
- Act as a champion for the agent, buyer, and seller experience
- Improve the agent experience by analyzing, iterating, monitoring, and reporting on the effectiveness of our sales organization
- Evaluate current sales processes and recommend program changes that drive performance and growth in the field
- Leverage your listening, presentation, relationship, and analytical skills to influence decision-making across the organization including executives, peers, and the rest of the organization
- Create and track key business metrics to help assess the overall negotiation strength and uncover improvement opportunities
- Collaborate with cross-functional leaders to identify areas for focus and create sales performance action plans
- Encourage, empower, and motivate while pairing business and revenue objectives with appropriate growth initiatives
- Work as a team for the most efficient use and deployment of resources; collaborate with sales engineering, channels/alliances, professional services, product, legal, marketing, and engineering teams to create a seamless customer experience
- Direct sales activities within the assigned area, set expectations, provide mentorship, prioritize efforts, hold the team accountable for building pipelines and executing each phase of the sales cycle
We are looking for a Director who has:
- 8+ years of experience in real estate brokerage
- 5+ years of experience running a business or business unit
- Great judgment and proven ability to influence
- Excellent verbal and written communication skills; ability to listen, simplify, and tailor advice to specific stakeholders
- Experience leading a cross-functional team, including working closely with operators
- Experience working and leading a team of 10+ in a high-growth company
- Demonstrated leadership abilities - capable of motivating and inspiring a team
- Passion for real estate
More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.