Highspot increases the performance of your sales teams.

Director, Revenue Enablement - Account Management & Customer Success - Remote at Highspot

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About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role
We are a high-growth company in a fast-growing market, we have big ambitions, and we are expanding our Revenue Enablement team. In this role, you will be joining the Revenue Enablement team reporting to the Vice President, Revenue Enablement. The Revenue Enablement function at Highspot is an integral part of the company. Our mission is to empower Highspot’s customer-facing teams with the most effective knowledge and content to accelerate revenue growth.

What You’ll Do

  • In this role, you will build and scale our Revenue Enablement team, specializing in our Post Sale Audiences. This includes leading the Account Management Enablement Team and being a strategic partner to the Expansion Sales and Services Enablement Teams. You will play a key role in driving our Post Sale go-to-market strategy to fuel growth and delight our customers. This opportunity provides a unique experience to build and lead a best-in-class enablement team at the industry’s leading enablement company. This role operates at the intersection of product, marketing, sales, account management, services, operations and reports directly to the Vice President, Revenue Enablement. The role is based out of the US but will work with our EMEA offices for localized programs.
  • Develop a deep understanding of the priorities, critical issues, skills gaps, opportunities, and objectives for success. 
  • Provide insights and feedback to leadership on what is working and not working in the field and deliver strategic recommendations on optimizing performance. 
  • Work effectively across all teams and executive leaders to navigate complex projects and define priorities that foster collaboration and innovation.
  • Partner with account management and expansion sales teams to understand needs to improve the performance of their teams.
  • Source and communicate feedback to the product team on trends in the market and within the enablement community.
  • Adapt global enablement programs to drive success in specified regions through collaboration with leaders and individual contributors across the different segments and roles to develop an annual global enablement strategy.
  • Enable our Post Sales teams with everything they need to be confident in having value-driven conversations with buyers.
  • Act as a Strategic Partner and conduit between the Revenue Enablement Team and the Services Enablement Team. 
  • Led the team to optimize foundational programs (onboarding, ongoing training, skill development, etc.) to uplevel the skills and confidence of our Post Sales Teams.
  • Led the team in developing training content, plays, and coaching to enable reps to execute our GTM initiatives successfully.
  • Build and maintain a strong working knowledge of our platform, core personas, competitive landscape, and existing offerings to support the team, identify gaps and initiate solutions
  • In all programs, build in consideration of regional differences in selling approaches and communication styles.
  • Post Sale Enablement team performance tracking and optimization.
  • Partner with Revenue Analytics to proactively identify best practices and areas for improvement across the revenue-generating teams to inform our enablement strategy.
  • Leverage Highspot Scorecards to measure the performance of GTM initiatives.

Your Background

  • 5+ years of experience designing and delivering training and/or enablement projects for Post Sales Team (Account Management, Customer Success, and/or Services)
  • 2+ years of Account Management or Customer Success experience
  • 3+ years of experience in team leadership, setting & executing on strategy and creating alignment with business priorities preferred
  • Ability to communicate effectively across all levels, including high levels of cross-functional partnerships and executive & GTM messaging
  • Excellent project management, time management, and organizational skills.
  • Quick to learn and adapt to a fast-paced environment.
  • Self-starter - you can take an initiative and hit the ground running with little to no direction
  • Experience working with Executive leadership and senior-level sales/GTM leaders
  • Experience designing programs and initiatives that are aligned with business strategy

This position is available either in-office or remote, as applicable, at the following locations:

  • Arizona - Remote 
  • Arkansas - Remote
  • California - Remote 
  • Connecticut - Remote 
  • Florida - Remote 
  • Georgia - Remote 
  • Idaho - Remote 
  • Illinois - Remote 
  • Maryland - Remote 
  • Massachusetts - Remote 
  • Michigan - Remote
  • Minnesota - Remote 
  • Missouri - Remote 
  • New Hampshire - Remote
  • New Jersey - Remote 
  • New York - Remote 
  • North Carolina - Remote 
  • Ohio - Remote 
  • Oregon - Remote 
  • Pennsylvania - Remote 
  • Texas - Remote 
  • Utah - Remote 
  • Virginia - Remote 
  • Washington - Remote 
  • Washington - Seattle
  • Wisconsin - Remote
  • #BI - Remote

Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Read through the requirements as a checklist and haven't ticked every box? Don't rule yourself out just yet. So if this role resonates with you, hit that apply button!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • React.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • AirtableManagement
    • WordpressCMS
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

What are Highspot Perks + Benefits

Highspot Benefits Overview

At Highspot, our people are at the core of everything we do, so we’ve designed a comprehensive benefit plan that includes perks that foster our people-first culture. These include medical, dental, vision and even pet insurance for your furry friends, plus much more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity Employee Resource Groups
Highspot's Employee Circles are organically grown groups of Highspot employees that meet to advance a cause. Circle causes can range from elevating women in tech to volunteerism & philanthropy.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Highspot will offer voluntary pet insurance with Nationwide, where you can insure your dog, cat, avian or exotic pets with this benefit.
Wellness Programs
Discounts for ClassPass Membership that includes everything from workout classes to massage.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program

An Insider's view of Highspot

How would you describe the company’s work-life balance?

There are times where we work the longer days. With that said, Highspot has created an environment of incredibly supportive people and culture that makes sure you care for yourself and family above all. We get a recharge Friday every month, we close our offices for the last week of the year for the Holiday season and we get unlimited PTO!


Solution Architect

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.


Senior Visual Designer

What does career growth look like on your team?

The opportunities for career growth was one of the reasons I joined Highspot. On the Services Team you can move all the way up to a Principal Services Executive or a Solution Architect role for those with deep product knowledge and interest. Alternatively, Highspot does a great job of supporting employees on their Managerial journey as well.


Services Executive

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.


CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.


Senior Content Marketing Strategist

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