ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Atlanta, GA
Remote

Director, Presales Solution Consulting-Strategic Global Alliances

| Atlanta, GA + 3 more | Remote
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Role:
ServiceNow is seeking an experienced leader as Director, Solution Consulting, who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategistssupporting the Strategic Global Alliance partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow's Strategic Global Alliances. The leader will motivate the team to:
• Deeply understand the partner business and their domain expertise to align a partner's capabilities to our complementary markets
• Create new business and offerings with those partners that generate valuable outcomes for our shared customers
• Generate new paths to revenue for both ServiceNow and our partners.
The successful candidate will be a proven leader and compelling presenter. They're motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They'll have expertise across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments.
This leader is responsible for their teams' career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management. In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class team that consistently executes towards our Alliance & Channels Ecosystem strategy.
This role requires approximately 50% travel.
In order to be successful in this role, we need someone who:
  • Has 15+ years' experience in building or leading pre-sales or professional services organizations - partner aligned organizations are preferred
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
  • Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
  • Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
  • Ability to motivate and inspire a growing team of leading Solutions Consultants
  • Very Structured with focus on supporting teams towards goals and objectives by putting the team first
  • Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

What you get to do in this role:
The Solution Consulting Director will ensure that they have an effective, motivated team of highly skilled resources to support engagements within the Partner ecosystem, Prospects, and Customers.
  • Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership with Strategic Global Alliances
  • Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
  • Understand the needs of the Alliance & Channels Ecosystem organization, and develop plans to execute against current and future objectives and demands
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
  • Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
  • Assign resources as required to marketing and other efforts to support demand generation
  • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

Qualifications
In order to be successful in this role, we need someone who:
  • Has 15+ years' experience in building or leading pre-sales or professional services organizations - partner aligned organizations are preferred
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
  • Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
  • Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
  • Ability to motivate and inspire a growing team of leading Solutions Consultants
  • Very Structured with focus on supporting teams towards goals and objectives by putting the team first
  • Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

JV20
#LI-Remote
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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