Director, Partnership Success (Brand Solutions) at Firework (Remote)

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Firework is the world's leading immersive "shoppertainment" platform with shoppable video, live streaming commerce, and monetization capabilities powering over 600 direct-to-consumer brands, retailers and media publishers worldwide. Firework enables its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately, a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced 10x year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers’ own websites. Our team more than doubled in size in the last 18 months to about 300 people strong in several countries including the US, Japan, India, Poland, Brazil, and Canada with backgrounds in technology, media, and entertainment. At heart, we’re an inspirational and diverse team of creators, entrepreneurs, storytellers, and data geeks driven by the future of video transforming eCommerce. The company has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.


Summary

Responsible for building and managing a Partnership Success team charged with delivering executional excellence across Firework’s enterprise client roster, the Partnership Success Director will have both a business background that enables them to engage at the CXO level, and a sales background that enables them to easily interact with enterprise customers and sales reps. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build, convey, and deliver compelling value propositions that delight our clients.  Your broad responsibilities will include helping to define and execute against Firework Partner Network, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business and marketing opportunities.


What you'll be doing

  • Act as a strategic business partner and point of contact focused on long-term mutually beneficial partnerships matching advertiser demand with partner supply.
  • Develop, oversee, and systematize processes to manage a robust and healthy Partner Network of exclusive, contextually relevant and productive inventory. 
  • Bring oversight, implementation and problem solving to relevant campaigns and optimize performance through dynamic analysis, problem solving, and data analysis to meet or exceed client KPIs and expectations
  • Own, define, and report strategic and analytical insights and recommend product and service capabilities to grow relationship, retention, and revenue opportunities
  • Partner cross-functionally with teams to strategically grow and optimize client relationships including providing feedback and continuous process and documentation improvements
  • Proactively manage key accounts and relationships to identify new business opportunities to cross-sell, upsell, and grow book of business

We'll be excited if you have

  • Bachelor’s degree required. Masters or MBA preferred.
  • Deep understanding of digital media advertising, experience with technical implementations, comfort aligning with cross functional partners (including product, engineering, ad operations, and sales) and prior people management experience.
  • 10+ years track record for building global customer success functions from the ground up including developing a highly-motivated Customer Success team and organizational culture in a B2B SaaS environment, perhaps with retail media experience
  • Start-up mentality; must be strategic in thinking and hands-on with execution including ability to successfully manage people and resources efficiently within budget 
  • Excellent communication, influencing, and presentation skills, including the ability to convey difficult conversations and building consensus at the senior leadership level
  • Extensive knowledge of establishing customer relationships at the senior and executive level and managing complex escalations
  • Balanced mix of creative and analytical skills with an ability to develop innovative solutions 
  • High level of curiosity - you are always learning, unlearning, and seeking opportunities for growth and impact

The role may be hybrid in one of our offices or remote. For remote, we are looking for candidates based in the United States. 


Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • elixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Vue.jsFrameworks
    • REACTFrameworks

What are Firework Perks + Benefits

Firework Benefits Overview

Firework covers 90% of medical for employees and 80% for dependents. Dental & vision are 100% company-paid.
401K
We provide a yearly reimbursement program for external learning and development opportunities!
We're hybrid! To make your home office more comfortable, we provide either company-paid office essentials or reimbursement for things like desks, chairs, monitors, and more!
We’ve got you covered for the unexpected. We pay 100% of premium for basic life and long-term disability. You have the option to buy additional too!
Pets are family too! Firework offers a discounted pet insurance and bundle plan to ensure your furry loved ones are taken care of.
Firework provides a robust HRA for health and wellness needs such as fertility, nutrition, medical massages, and more!
Take the time you need to rejuvenate with our Flexible Paid Time Off without counting the days. Now take that vacation.
Our kitchen is stocked with lots of goodies when in offices. We offer regular team bonding activities inside and outside the office, and now virtually

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Early stage equity is part of all compensation packages.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
For those near an office we ask that you work in a hybrid scenario and come into the office on Thursdays and Fridays.
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy where we expect those in North America to take a minimum two weeks paid vacation. Additional time is available, but needs to be approved and planned out in advance.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch on Thursdays and Fridays
Game Room
Stocked Kitchen
Lots O'goodies!
Some Meals Provided
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

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