Director - Business Checking Onboarding & Account Management at American Express (Atlanta, GA)

| Atlanta, GA
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Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Director of Onboarding & Account Management for Business Checking to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Director of Onboarding & Account Management for Business Checking will be responsible for driving the roadmap and execution of our digital banking product, in partnership with product development, design, and functional & non-functional partners. In particular, this Director will play a critical role in driving the growth of our portfolio by leading a team focused on optimizing the new customer onboarding process, from application to early engagement. In addition, the role will focus on the Account Management aspects of the Business Checking Account, including balances, transactions, user access roles and other usage related activities of the Business Checking Account.

In this role, you will:
  • Lead a high performing team to define, communicate, and execute the strategy and roadmap for new customer onboarding and account management, including features, controls and customer journey for small and medium sized businesses
  • Partner with Product Development & Design team to drive the evolution of the onboarding & banking capabilities to address small and mid-sized business needs
  • Define research needs and metrics to track the success of new feature launches
  • Collaborate with cross-functional partners across the organization, including Product Development, Technology, Marketing, Finance, Legal and Compliance to deliver on new product development activities and feature launches
  • Manage project risks and resourcing needs; resolve impediments
  • Responsible for ongoing management of the onboarding funnel, including driving, monitoring, and reporting out on key performance metrics
  • Partner with technology and external partners on driving banking platform strategy and roadmap, including identifying features needed, providing requirements, prioritization justification and supporting execution

Minimum Qualifications:

  • 8+ years' experience preferred in areas of Product Management and Strategy, with expertise in B2B, small business cashflow solutions and/or checking/deposit accounts
  • Strong thought leadership, strategic thinking, and problem-solving skills
  • Experience leading and managing direct and indirect teams
  • Ability to provide insight and accurate judgment in addressing and resolving complex business issues
  • Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives
  • Customer-focused, with a desire to understand and relate to small business owner needs
  • Comfort in a fast-paced and high growth environment
  • Keen attention to detail with solid quantitative and analytical skills and demonstrated capacity to solve problems and enhance performance output
  • Strong interpersonal, relationship management, and influencing skills
  • Excellent oral and written communications skills and proven ability to communicate effectively to audiences across leadership levels, including technology partners
  • Bachelor's degree required

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 232 open jobs at American Express, click here.
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