We're on a mission to make homeownership achievable.

Director, Account Management

+1 more | Remote
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Who are we?

At Ribbon, we believe homeownership should be made achievable for all. As a first of its kind homeownership company, Ribbon empowers everyday home buyers and sellers to compete for their future home on a level the playing field with high-net-worth individuals and Wall Street investors – and we support agents, brokerages, and lenders create confidence and certainty for clients through powerful financial products and digital workflow software.

Making homeownership achievable is at the heart of all we do - and we live out that purpose every day through our core values:

Set New Standards. Our mission requires a new way forward. We start from first-principles to be different, creative and bold. Big or small, we create new norms.  

Build Together. We are one team, one mission, creating vibrant communities of belonging. We unite in our passion and collaborate with optimism, integrity and trust.

Learn, Teach, Grow. In service of delivering a world class experience, we actively learn from our community, educate others, and celebrate the victories and struggles that come along the way.

Your team:

The Customer Experience organization gets to help live out Ribbon’s mission of making homeownership achievable every day. As the Director, Account Management, you'll help us grow revenue by stewarding an incredible customer journey. We are on pace to quadruple in size this year, driven by white-glove service provided by our team of Account Managers, a large team driven to excellence through the ownership of the customer relationship. This is a “manager of people managers” role, but you’ll need to get in the trenches with your direct reports to maintain productivity, motivation, and passion for the mission. This is an exciting opportunity for someone who is looking to take the next step in their career on the ground floor of an exciting business. You’ll work on a fast-paced, tenacious team with colleagues who thrive as a unit.

How you'll help make homeownership achievable:
  • Contribute to, develop, and execute strategic plans and leading initiatives to achieve business results
  • Work closely with GTM Ops leadership on day-to-day operations, planning, sales enablement, and other key projects
  • Strategize with the ability to identify opportunities for improvement
  • Forecast monthly, quarterly and annual sales goals
  • Develop a winning team, including attracting, recruiting, hiring, and training
  • Coach direct reports on strategies to drive sales wins
  • Partner with the Analytics team to drive funnel analytics that shows gaps, areas for improvement, and optimizations we can implement through the people, the process, and the systems/products
  • Work cross-functionally with internal stakeholders to identify, develop, and implement business priorities 
  • Represent and demonstrate our company values, brand, and mission
What we're looking for:
  • Minimum 3+ years experience managing 3+ people managers
  • 4+ years in Customer Experience or Sales management, ideally at a high-growth fintech/proptech/SaaS - startup company
  • Track record of success in building new operational processes and systems
  • Ability to build strong relationships across teams and functions
  • Working cross-functionally and collaboratively with internal stakeholders is your highest priority
  • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
  • Experience using data to analyze performance and proactively drive strategic decision making & improvements
    • Extra points for Salesforce, CTIs, and analytical reporting tools experience
  • Genuine customer empathy
  • Successful track record managing distributed teams
  • Comfortable exercising performance management with empathy
  • Superior employee experience is your greatest desire
  • Leadership through influence over authority
  • Flexibility and comfortability working in ambiguity! We are a small company that moves and reacts fast
Bonus Points:
  • Background in successfully launching new markets
  • Developing and implementing sales compensation plans
  • Experience implementing new business systems
  • Real estate industry experience
What we offer:
  • Health, dental, and vision insurance
  • Flexible, unlimited vacation
  • Fully paid parental leave
  • Regular team lunches
  • Health + wellness stipend
  • Company-sponsored TalkSpace membership
  • 401(k)
  • Commuter benefits
  • FSA + HSA
  • Learning + development stipend
  • Meaningful equity in the company

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team.

Here at Ribbon we embrace our differences and thrive off of the creativity they produce. It’s how we break new ground. As we scale and we help families across different cultures, communities, and socio-economic backgrounds, the team we build must be reflective of the diverse communities that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MongoDBDatabases

What are Ribbon Perks + Benefits

Ribbon Benefits Overview

We're proud to offer our teammates:

- Competitive compensation: we offer competitive compensation for our talented team
- Generous equity: you deserve a fair share for the value you put into building the company
- Flexible vacation: we trust our team to take the time they need to be their best selves
- Healthcare coverage: we’re got you covered for most of your medical, dental, and vision insurance
- Team off-sites: we like to spend quality time together to continue to learn and celebrate
- Team lunches: remote or not, we offer frequent opportunities to share a meal with teammates
- Education subsidies: there is no such thing as too much learning

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
We have a dedicated #fitness Slack channel and a ton of great studios near the office! Rumble, Flywheel, and rock climbing are some favorites at Ribbon.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

An Insider's view of Ribbon

How do you collaborate with other teams in the company?

Collaboration is a huge part of working at Ribbon. My team works closely with growth and ops throughout the product development lifecycle, from gathering feedback on initial product ideas to announcing new feature releases. We work with Design to build out new products and cross functionally with the Platform team on tech challenges.


Senior Engineering Manager

How does the company support your career growth?

Ribbon has been an incredible place to grow! Managers are committed to giving real time feedback and take initiative to have career discussions. Ribbon also offers monthly promotion opportunities so our team is promoted in real time versus waiting 6+ months for reviews.


Talent Strategy & Operations

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