Direct Sales Operations Analyst at KnowBe4 (Tampa Bay, FL)

| Tampa Bay, FL
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KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
 
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

The Direct Sales Operations Analyst will work closely with leadership in Sales and Operations teams  to ensure the business needs of our Enterprise and SMB sales teams are being met, and all sales processes are being optimized. 

Responsibilities:

  • Develop, implement, and maintain scalable processes that ensure the smooth running of the enterprise and SMB sales teams
  • Manage prospecting lists
  • Oversee any Sales-related process and/or system improvements and implementations
  • Work alongside the Training Department to establish documentation and/or training to educate users on systems/processes as needed
  • Coordinate with QA and the Technical writing team on the testing and documentation of developed solutions
  • Work alongside the Salesforce Configuration Team or third-party consultants for advanced Salesforce development
  • Other projects as needed in the Operations Department

Requirements:

  • BA/BS in Business Administration or equivalent working experience.
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Proficiency with Salesforce
  • Proficiency in system/workflow analysis
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Team Player
  • Ability to work autonomously
  • Technically capable, good communication skills, and a desire to improve processes.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

More Information on KnowBe4
KnowBe4 operates in the Cybersecurity industry. The company is located in Clearwater, FL. KnowBe4 was founded in 2010. It has 1100 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 160 open jobs at KnowBe4, click here.
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