Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for a Digital Sales Coordinator - Outreach to work directly with our external clients, as well as manage client projects for our digital production teams. This role will be an entry point within the agency with the purpose of learning our products, processes, and systems to build a foundation for growth into future roles within the agency.

This position will report to the Manager of Outreach Services & Agency Operations.

Customer Service Job Duties:

• Direct engagement with external clients to handle service issues, complaints and normal customer service
• Identify customer needs
• Establish and promote effective relationships with clients, upholding the agency's commitment to the customer experience
• Responsible for accurately handling, and solving customer inquiries
• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
• Formulate responses in professional and correct grammatical writing
• Must be able to organize and schedule calls, and client communication

Project Coordination Duties:

• Support the production, scheduling and delivery of our OTT and Outreach products
• Must be able to set goals and schedule/oversee deliverables for multiple digital services
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Will need to be able to work with management to determine the assignment of projects while ensuring staff workloads are balanced
• Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
• Attend and participate in weekly production staff meetings and product trainings

Production Ticket Coordination Duties:

• Work within the digital marketing outreach team on sending out production tickets to third-party vendors
• Gain a basic understanding of display and video outreach tactics including retargeting, OTT and more
• Support clients by providing updates to ongoing campaigns
• Responsible for communications between third-party vendors and clients, acting as a liaison

Qualifications:

• 1-year-experience with digital technologies, including social media, OTT, digital marketing (display and video outreach)
• Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
• Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
• Must have strong listening skills, and be empathetic and able to effectively relate to clients
• Understanding of digital analytics and reporting tools is a plus
• Proficient in Microsoft office products

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

Compulse and Creative

About Us

Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.