Customer Value Manager at Celonis

| Raleigh-Durham, NC
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Customer Value Manager
We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Customer Value Senior Manager.
The Team:
Our Customer Success team advises and guides a wide variety of customers, ensuring they deploy Celonis successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Celonis' strategic customers across the customer lifecycle; on-boarding, adoption, advocacy, renewal and expansion.
The Customer Value Manager sits within our Customer Value Management team in the West, a key part of our wider Customer Value Organization which is scaling rapidly across North America. This role will report directly to the Vice President of Customer Value.
The Role:
As Customer Value Manager you'll have the opportunity to work with the world's leading organizations integrating into their business to fully understand their company goals. With the full power of the Celonis process mining technology and leading Execution Management Systems, you'll set the strategic direction for your clients' digital transformation, enabling their entire organization to leverage Celonis and meet their objectives.
To be successful in the role, you'll bring a Customer Success, Customer Value or consulting background, preferably with expertise in Business Process Optimization. You'll have demonstrable experience managing and growing enterprise level customers, overseeing the delivery of large digital transformation engagements and managing executive-level client relationships.
The work you'll do:
  • Work directly with a portfolio of customers to define success and drive adoption and value
  • Help our customers identify, frame and realize value out of using Celonis
  • Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Celonis platform is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers


The qualifications you need:

  • 6+ years of experience in Customer Success, Customer Value, consulting or account management for a SaaS organization
  • BS / BA degree in business administration, engineering, computer science or a comparable education, Master's degree is a plus
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
  • Experience in business transformation initiatives is a strong plus
  • Skillful at building long term relationships with executives and key stakeholders
  • Proficiency in leading and facilitating executive meetings and workshops
  • Passion for making customers successful
  • Demonstrated ability to navigate conflict and foster open communication
  • Strong analytical thinking and organizational skills
  • Excellent verbal and written communication skills


What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen ([email protected], [email protected], [email protected], [email protected], and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future


About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .
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Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
Watch

An Insider's view of Celonis

What’s the vibe like in the office?

On day 1, I met at least 10 new people. Everyone is curious to meet you. Even while visiting different sites, you can be certain to receive dinner invites. This is what I love about working at Celonis - the warm welcome.
The atmosphere is unique and filled with energy. At Celonis We Own It. Every single day. We are Drivers, never just passengers.

Charlotte (Charly)

Global Culture Manager

What kinds of technical challenges do you and your team face?

Most challenging for me while programming or conceptualizing features is that you often have several ways of solving a problem. I need to assess which way to take based on different, mostly not even measurable criteria like performance, scalability or version compatibility. In these cases, it helps me a lot to visualize all possibilities.

Svenja

Senior Software Engineer

How has your career grown since starting at the company?

I was one of the first Business Development Representatives in North America and rose up into the Enablement role after my manager realized a good fit and helped me grow down that path. I’ve learned a lot and have continued growing since joining the team. Something that makes me proud is seeing the reps I train hitting their goals.

Murtuza

Sales Enablement Manager in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay Caspi

Senior Process Mining Consultant in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 months paid parental leave, a personal development budget, employee stock options program, dog-friendly office, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
At Celonis we have various internal communities to connect, engage and empower our employees: [email protected], [email protected], [email protected], [email protected], various sports groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental Health Benefits
Access to Headspace.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Flexible Work Schedule
Remote Work Program
As of 2020, Celonis offers hybrid and remote working models.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Volunteer Time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Relocation Assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Home Office Stipend for Remote Employees
As of Jan. 2021 each employee at Celonis, including interns & working students, will receive a stipend for work from home expenses on a monthly basis.
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Time allotted for learning
Online course subscriptions available
Customized development tracks

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