Customer Value Manager (Remote, West/Mid-West Region) at CrowdStrike

| Austin, TX
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About the Role

CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s overall strategy of Delighting Our Customers. We partner with our Customers to deliver a guided path towards verified outcomes rooted in the priorities and goals defined by our Customers. This teammate will join the account team and drive coordinated business reviews to ensure Customers are not only realizing value, but also planning for next-level growth as a strategic partner of CrowdStrike.

Responsibilities (What You’ll Do)

  • Support Field Sales in Account Retention, and ARR Retention & Growth. Augment Field Sales with quarterly Executive Business Review support, including Value Realized Analyses.

  • Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer’s goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.

  • Collaborate with Customer and account team to create and evolve customer value roadmap.

  • Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.

  • Connect all Customer data sources and uplevel documented insights to share in Executive Business Review (EBRs).

  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

  • Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

What You’ll Need

  • Minimum of 5 years of experience in related functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus.

  • Ability ingest and simplify multiple sources of information (from Customer, Account Team, independent research) to generate and articulate insights

  • Foundational knowledge of cash flow and ROI financial metrics (NPV, IRR, Payback).

  • Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs

  • Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion

  • Proven track record of working within a matrix environment

  • High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).

  • Comfort with ambiguity and natural aptitude for learning.

  • Advanced PowerPoint and Excel skills.

  • Proactive and self-starter attitude with high degree of intellectual curiosity.

Bonus Points

  • Experience in:

    • Enterprise sales and operations

    • Solution and value-based selling

    • Cybersecurity industry

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their

Theo

Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.

Marit

SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.

Pasquale

Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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