Customer Value Manager (Remote, West/Mid-West Region) at CrowdStrike
About the Role
CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s overall strategy of Delighting Our Customers. We partner with our Customers to deliver a guided path towards verified outcomes rooted in the priorities and goals defined by our Customers. This teammate will join the account team and drive coordinated business reviews to ensure Customers are not only realizing value, but also planning for next-level growth as a strategic partner of CrowdStrike.
Responsibilities (What You’ll Do)
Support Field Sales in Account Retention, and ARR Retention & Growth. Augment Field Sales with quarterly Executive Business Review support, including Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer’s goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplevel documented insights to share in Executive Business Review (EBRs).
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need
Minimum of 5 years of experience in related functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus.
Ability ingest and simplify multiple sources of information (from Customer, Account Team, independent research) to generate and articulate insights
Foundational knowledge of cash flow and ROI financial metrics (NPV, IRR, Payback).
Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion
Proven track record of working within a matrix environment
High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Proactive and self-starter attitude with high degree of intellectual curiosity.
Enterprise sales and operations
Solution and value-based selling