The Aerospace Corporation
In an era of dynamic change, Aerospace is addressing the most complex challenges in space.
Hybrid

Customer Support Account Manager, CSG

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The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space.

 

At Aerospace, we are committed to providing an inclusive and diverse workplace for all employees to share in our common passion and aspiration – to carry out a mission much bigger than ourselves.

 

 

Aerospace’s Civil Systems Group (CSG) is seeking qualified individuals as a Customer Support Account Manager in the Federal Civil and Commercial Programs Development Directorate. The Directorate is responsible for providing full lifecycle independent assessment, systems engineering and integration (SE&I), and mission assurance to Federal non-DOD agencies and Commercial sector customers across the space and related complex systems enterprise.

 

What You'll Be Doing

  • The candidate selected for this position will be responsible for all dimensions of the Directorate’s relationship with customers and customer community and leading and supporting efforts to deliver SE&I Federally Funded Research and Development Center (FFRDC) value. This includes assisting management in establishing and evolving CSG’s growth strategy and plans aligned with customer needs, value propositions, long term opportunity identification and capture execution.

 

Key requirements include:

  • Maintain and expand customer relationships across civil and commercial sectors, and partner with program and project management to ensure customer needs are met.
  • Lead and support the development of strategic initiatives and roadmaps for advanced capabilities and technologies including hypersonic vehicles.
  • Understand customer issues and requirements and be the voice of the customer to communicate these to executive management as well as Aerospace capture and proposal teams.
  • Support the strategy, planning, development, pursuit and capture of opportunities, consistent with corporate policies/practices, goals, and business development objectives.
  • Collaborate with legal, contracts, finance/accounting, and other business development staff to facilitate the drafting and executing of non-disclosure agreements, conflict of interest mitigations, and other partnering agreements.
  • Engage regularly and maintain effective relationships with customer decision makers.
  • Establish and maintain Aerospace’s reputation with customers as a thought leader and problem solver by professionally representing the Corporation, and collaborating with customers in a disciplined fashion to achieve their mission needs.
  • Engage Aerospace senior executives with customer’s leadership
  • Collaborate with Corporate Communications to develop presentations, factsheets, and other materials to communicate with internal and external stakeholders the critical updates, needs, and path forward of high visibility technical programs and projects.

 

What You Need to be Successful

Minimum Requirements:

  • Bachelor's degree from a recognized institution; MBA preferred
  • Exhibits exceptionally high level of innovation, creativeness, and initiative
  • Demonstrated ability to establish and maintain effective working relationships with customers

 

How You Can Stand Out

It would be impressive if you have one or more of these:

  • MBA from a recognized institution
  • Business development experience with Federal Civil organizations (DOC, DOJ, DOE, NASA)
  • Previous work experience at either an FFRDC or National Laboratory

 

 

 

 

Ways We Reward Our Employees

During your interview process, our team will provide details of our industry-leading benefits.

Benefits vary and are applicable based on Job Type.  A few highlights include:

  • Comprehensive health care and wellness plans
  • Paid holidays, sick time, and vacation
  • Standard and alternate work schedules, including telework options
  • 401(k) Plan — Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire
  • Flexible spending accounts
  • Variable pay program for exceptional contributions
  • Relocation assistance
  • Professional growth and development programs to help advance your career
  • Education assistance programs
  • An inclusive work environment built on teamwork, flexibility, and respect

 

We are all unique, from diverse backgrounds and all walks of life, yet one thing bonds all of us to each other—the belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation.

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What are The Aerospace Corporation Perks + Benefits

The Aerospace Corporation Benefits Overview

We work in a collaborative and inclusive environment with strong values focused on our mission, innovation, and people. We offer a comprehensive total rewards portfolio with a wide array of employee programs and services. From flexible work schedules to a 401k plan that's top of the industry, we provide the support you need to be your best self at work and at home.

Culture
Volunteer in local community
Aerospace conducts a variety of mentoring programs and community efforts, including STEM tours and partnering with colleagues in education, industry, and government.
Partners with nonprofits
Aerospace Cares offers opportunities for employees to volunteer their time or donate to the charity of their choice.
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Full-time employees can work either a standard eight-hour day or a 9/80 schedule with alternate Fridays off.
Remote work program
Aerospace offers complete and partial remote work for qualified positions.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
With half our board being women or people of color, Aerospace is committed to a continuously more diverse and inclusive workforce.
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Aerospace ERGs were established to bring cultural awareness, enhance career development opportunities, and promote diversity. We currently have 8 ERGs.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside pre-tax dollars for eligible healthcare and dependent care expenses.
Disability insurance
Company-paid short and long-term coverage; optional supplemental employee paid, long-term disability coverage available.
Dental insurance
Vision insurance
Health insurance
Life insurance
Company-paid basic and occupational accident; optional supplemental employee-paid life and accident.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
You and your household members are eligible for up to 5 free visits for each personal situation.
Financial & Retirement
401(K)
Employees are immediately eligible and vested in the plan upon hire.
401(K) matching
Employees receive a total company paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Aerospace provides backup child care assistance as well as daycare discount programs.
Generous parental leave
Four weeks of company-paid leave when taken within the first twelve months of the birth, adoption, or foster placement of a child.
Family medical leave
Adoption Assistance
Employees who adopt are eligible for the same 4 weeks of paid parental leave that employees who birth a child or have a foster placement get.
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Aerospace employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Full-time exempt employees receive unlimited sick time.
Office Perks
Commuter benefits
Aerospace has a commuter vanpool program, designated carpool parking, ride-matching services, bicycle commuting support, EV chargers, and public transportation reimbursement.
Company-sponsored happy hours
Happy hours are hosted at their team's discretion, but most teams go once a month.
Onsite office parking
We offer employees free on-site garage and non-garage parking.
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Aerospace offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
When you attend any of the company hosted learning sessions, you are paid for those hours spent in class. Aerospace encourages employees to expand their skills by taking these courses.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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