Zone & Co
Zone & Co is a leading NetSuite development accelerator for lead-to-revenue software.
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Customer success specialist at Zone & Co (Remote)

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Description
Fast Four is rapidly growing and hiring new talents to join our US Sales team!
Recently joining our efforts with the Zone & Co team, we are on a mission to continue creating ground-breaking cloud software for finance teams.
With offices in The Netherlands, Belgium, the Czech Republic, the United States, and Australia, we help companies worldwide with technology solutions for bottlenecks of growth. Fast Four's consultancy services and native NetSuite applications (SuiteApps) provide finance teams with better insights, smoother business processes, and less manual labor.
More about us:
Together with Zone & Co, We currently have 200+ staff working across 5 time zones between EMEA, The U.S. and AsiaPac. Our SuiteApps are used globally, with customers in all of NetSuite's key regions including: USA, Benelux, UK, Nordics, Spain, Czech Republic, Australia and New Zealand.
Starting our life as an implementation partner means that we come from a unique position of understanding NetSuite in the real world. Our apps have been developed over almost 10 years, with customers and are based on real customer requirements. So, they work, and have been strategically developed natively in NetSuite to ensure customers can enhance their investment in the core ERP solution without the need to introduce a complex third party interface and database.
More about this role:
As our customer success specialist (SuiteApps) your goal is to make sure our customers can use our applications successfully. You start supporting them right after their implementation project is finished and you keep a finger on the pulse to make sure they have what they need to use our applications in the optimal way. You ensure that they are using the benefits we provide them to grow their business.
You do this by executing several different strategies. This can range from personal contact and check-in conversation to setting up public sessions (webinars), creating relevant product material and working on internal processes to make sure all departments are collaborating in the optimal way.
More about the main activities:
  • Partner with our customers to develop strategies to ensure the best use of our apps and help them achieve maximum value from our services.
  • Assist in developing an expansion sales strategy for our SuiteApps, together with the Customers success manager.
  • Driving upsell opportunities with strategic outbound activities targeting our existing customers.
  • Monitor customer health and risk. Develop and execute success plans when required, working with our support, product and development team, where needed.
  • Work on an ongoing communication strategy for our existing customers, including the development and execution of an ongoing learning and development program.
  • Ensuring all communication is stored in the CRM (NetSuite).
  • Of course, there will be several ways in which you will be supported with these tasks, including NetSuite training, knowledge bases, and internal training sessions.

Requirements
  • You have a University degree or equivalent
  • 2-3 years' experience in customer success, client management, project management or similar role.
  • Experience with setting up marketing/communication strategies for a globally operating business would be a plus.
  • You have a commercial mind-set.
  • You have a positive attitude. Our customers undergo large and complex change projects that can be stressful. You patiently listen to them and address their needs.
  • You always find ways to make your life easier. By improving the way you do things or automating repetitive tasks.
  • NetSuite or ERP project experience is a huge plus.

Benefits
Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.
We offer fully paid parental leave. We celebrate no-Friday weeks during the summer and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote! See our full list.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Check us out here! Website ,
We're excited to hear from you!
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Technology we use

  • Sales & Marketing
    • WebflowCMS
    • HubSpotCRM
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What are Zone & Co Perks + Benefits

Zone & Co Benefits Overview

At Zone and Co, we care about your health, wellbeing, and work-life balance. We know work is only one part of your life, so we do everything we can to support it – and that means a great benefits package. Here's a list of what all employees at Zone receive:
+ Remote work setup
+ Unlimited time off (and summer Fridays)
+ 13 company paid holidays
+ Fully paid health & dental insurance
+ 401k matching
+ Fitness stipend
+ AND MORE!

Culture
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zone's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually. Zone will contribute $250.00 per employee.
Disability Insurance
Zone's disability insurance benefit is 60% of an employee's annual salary up to a $1,500 maximum weekly payout for 13 weeks. Employees also have the option to purchase extra coverage.
Dental Benefits
Zone's dental plan through Delta Dental covers 100% of the cost of preventative care, including x-rays, and comes at no cost to you.
Vision Benefits
Zone's vision insurance through VSP plan provides 100% coverage for annual eye exams and lenses after a $20 copay.
Health Insurance Benefits
Zone offers two quality insurance plans with BCBS, HMO, and PPO, both with deductibles of $2000 individual and $4000 Family. Zone covers 100% of your premiums for these plans.
Life Insurance
Zone offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Wellness Programs
Zone's health and wellness program provides $250 per employee for health and wellness expenses.
Retirement & Stock Options Benefits
401(K)
Zone's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
Zone contributes 3% of your gross salary to your 401(k) plan.
Child Care & Parental Leave Benefits
Remote Work Program
Zone is a fully remote company and all employees work from home!
Family Medical Leave
Zone offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Happy Hours
Once a month Zone hosts a virtual happy hour!
Home Office Stipend for Remote Employees
Zone offers $500 per employee for home office needs.
Professional Development Benefits
Promote from within

An Insider's view of Zone & Co

What does your typical day look like?

As a ZoneBilling consultant, I'm faced with daily challenges to implement the highest quality solution possible and always receive amazing support from other folks at Zone. In my short ~1.5 years at Zone, I've completely transformed as a professional for the better.

Patrick

ZoneBilling Consultant

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