We are looking for a Customer Success Specialist as part of the Customer Success team and the customer journey at Restream. You going to be the point of contact for high-value paying customers, focusing on upselling, retention, and customer satisfaction. By making sure our clients are using the product to the best of its potential, the customer success specialist decreases churn, increases revenue, and brings valuable feedback to our product and marketing teams.

About You

• 1-3 years of experience in customer service or customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships
• Technical skills are required as they relate for the use of the product to service to be solid.
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards.
• Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Personable and kind both on the phone and in writing
• Customer service mindset (understands what makes people tick and want to help them succeed)

⭐ Bonus

• You are interested in or have experience with LIVE streaming technology
• You are looking to grow your career

🚀 What You’ll do Here

• Proactively manage relationships with a portfolio of accounts to maintain overall customer health to deliver on Logo and NET MRR retention goals
• Assist customers as needed with setting up their events.
• Drive usage and adoption to ensure a customer’s success.
• Perform onboarding activities and product training post-purchase.
• Maintain a deep understanding of the Restream tool and speak with customers about the most relevant features/functionality for their specific business needs.
• Perform regularly scheduled meetings with key stakeholders to ensure the goals are being met.
• Act as point of escalation when required and help manage customer expectations.
• Identify new sales opportunities (up-sell or cross-sell).
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.

About Restream:

Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world. We believe that a small but highly driven and focused team can make a lasting impact in any area.

We believe that every member of the Restream team brings a unique perspective to our work and our community. Those perspectives allow us to innovate, grow, and build products that have a broad reach. We are committed to growing a team with a variety of backgrounds, experiences, and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.