Restream
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Remote

Customer Success Specialist USA at Restream

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We are looking for a Customer Success Specialist as part of the Customer Success team and the customer journey at Restream. You going to be the point of contact for high-value paying customers, focusing on upselling, retention, and customer satisfaction. By making sure our clients are using the product to the best of its potential, the customer success specialist decreases churn, increases revenue, and brings valuable feedback to our product and marketing teams.

About You

  • 1-3 years of experience in customer service or customer success position strongly preferred.
  • Experience working with brand image and promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills are required as they relate for the use of the product to service to be solid.
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards.
  • Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  • Personable and kind both on the phone and in writing
  • Customer service mindset (understands what makes people tick and want to help them succeed)

⭐ Bonus

  • You are interested in or have experience with LIVE streaming technology
  • You are looking to grow your career

🚀 What You’ll do Here

  • Proactively manage relationships with a portfolio of accounts to maintain overall customer health to deliver on Logo and NET MRR retention goals
  • Assist customers as needed with setting up their events.
  • Drive usage and adoption to ensure a customer’s success.
  • Perform onboarding activities and product training post-purchase.
  • Maintain a deep understanding of the Restream tool and speak with customers about the most relevant features/functionality for their specific business needs.
  • Perform regularly scheduled meetings with key stakeholders to ensure the goals are being met.
  • Act as point of escalation when required and help manage customer expectations.
  • Identify new sales opportunities (up-sell or cross-sell).
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.

About Restream:
Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world. We believe that a small but highly driven and focused team can make a lasting impact in any area.

We believe that every member of the Restream team brings a unique perspective to our work and our community. Those perspectives allow us to innovate, grow, and build products that have a broad reach. We are committed to growing a team with a variety of backgrounds, experiences, and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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What are Restream Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days

Jobs at Restream
3

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HR + Recruiting
Operations
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Technical Recruiter

Restream
Austin, TX
1 week ago
+13
We are looking for an experienced and passionate full-cycle Technical Recruiter to help build and scale our technology teams here in the US. You will partner with hiring managers to inform hiring strategy and ensure that Restream brings in the right talent to aid in our mission of becoming the go-to video platform. You will own the full-cycle recruiting process and be empowered to drive decision-making. We are looking for someone who is

Recruiter

Restream
Austin, TX
1 week ago
+13
We are looking for an experienced and passionate full-cycle Recruiter to help build and scale our teams here in the US. You will partner with hiring managers to inform hiring strategy and ensure that Restream brings in the right talent to aid in our mission of becoming the go-to video platform. You will own the full-cycle recruiting process and be empowered to drive decision-making. We are looking for someone who is passionate about values-based

Customer Support Representative USA

Restream
Remote
2 weeks ago
+13
Interact with Restream users via chat Execute on projects to improve the efficiency of our day-to-day operations Create and run initiatives to improve customer satisfaction Follow up with customers to upscale our plans