Customer Success Specialist - POS

| New York City, NY
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
We are:
The Wix Point of Sale team - a new solution for brick and mortar businesses in the US market. Wix provides a complete ecosystem, including hardware, payment processing, and inventory management in order to allow brick-and-mortar stores to unify and manage their online and offline sales. Currently, we're assembling a new team to prepare for a broader launch in the near future.
You are:
The Customer Relationship Specialist serves as the POS User's relationship manager post-live & point of contact to handle compliance and technical resource. This position's purpose is to be a co-owner of the post-live process and be the glue between account managers and customer care to help customers. They are expected to work autonomously under the US Operations manager to complete expected goals, self-managing and prioritizing what they work on based on customer needs and Wix requirements.
Leveraging their Wix product knowledge and account management skills, the Customer Success Specialist will partner with business owners in order to build a relationship and strategic planning of utilizing the Wix platform to the full capacity.
Customer Success Specialist is responsible for the success of a customers after the onboarding phase. Making sure the customer is set up for success utilizing the point of sale to the full capacity. By understanding customer needs and treads to proactively reach out to customers will be the utmost priority.
As a Customer Success Specialist, you will:
  • Take accountability for the success of Wix POS users assigned to you, their satisfaction, and the value they get from Wix Point-of-Sale products by taking their perspective and business' needs as first priority
  • Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible on Wix, and act on providing solutions to help them improve
  • Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
  • Identify opportunities to improve our current processes, tools, reporting, and documentation
  • Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer
  • Retain and grow existing revenue by understanding needs of each customer
  • Be a part of building one of the fastest-growing teams at Wix

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking NYC-based candidates who are able and willing to work on-site in a hybrid model once we return to the office.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
More Jobs at Wix36 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Sales
Content
Design + UX
new
New York City, NY
Internships
new
New York City, NY
Operations
new
Denver
Finance
new
New York City, NY
Finance
new
Denver
Data + Analytics
new
San Francisco, CA
Operations
new
Austin, TX
Internships
new
New York City, NY
Product
new
New York City, NY
Sales
new
New York City, NY
Finance
new
New York City, NY
Marketing
new
New York City, NY
Content
new
New York City, NY
Operations
new
Denver
Marketing
new
New York City, NY
Content
new
New York City, NY
Marketing
new
New York City, NY
Marketing
new
New York City, NY
Sales
new
New York City, NY
Finance
new
New York City, NY
HR + Recruiting
new
Austin, TX
Developer
new
New York City, NY
Sales
new
New York City, NY
Marketing
new
New York City, NY
HR + Recruiting
new
Austin, TX
Operations
new
Austin, TX
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Wix's full profileSee more Wix jobs