Customer Success Representative, BizBuySell - Richmond, VA

Job Description

POSITION OVERVIEW:

We are looking for a Customer Service Representative to join our team in our downtown Richmond, VA office. In this role, you will provide phone and email client support for our industry-leading m arketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.

To do this, you will collaborate with teammates in all facets of the business - most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.

This position is an exciting opportunity for the right person looking to join a talented team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk to you!

RESPONSIBILITIES:

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first time resolution with quality and professionalism
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort
• Act as first support for technical issues including website, call tracking and login issues
• Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate
• Respond to flagged listings to protect consumers against potential fraudulent listings

BASIC QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree
• Minimum of two years of customer service experience required preferably in a call center environment
• Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.
• Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS & EXPERIENCE:

• Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
• Ability to deliver results while working to deadlines under pressure
• Ability to plan and organize workload in a fast-paced environment
• Ability to be flexible and adapt to changing situations at a high growth company

WHAT'S IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing