We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Customer Success Programs Associate at ServiceNow

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you'll do:
Partner Programs
  • Help with taking small to large IT Business Applications projects from original concept through final implementation
  • Provide overall communication and work with all areas affected by the project including partners, business sponsors and vendors
  • Attend Scrum rituals (Planning, Stand-ups, Review, Retrospective, etc.)
  • Support project discussions
  • Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
  • Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking

Strategic Operations
  • Provide business consulting projects that involve strategy development, organizational restructuring and management improvement to maximize efficiencies.
  • Work with senior management of companies to determine long-term goals by analyzing our customer's business and making recommendations for changes and improvements.
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Customer Experience
  • Interact daily with sales and our business development reps to understand the language they use to best speak to the product then adopt and evolve this language for use in welcome messages and potential customer interactions.
  • Focus on fielding, responding to, routing, and interacting with prospects and customers in chat
  • Live and breathe company's brand voice to ensure bots reflect this point of view in appearance and responses given.
  • Leverage the chatbot platform to create inviting calls-to-action, pass interested prospects to the business development team, route support questions to our Knowledge Base or the appropriate ServiceNow departments.
  • Triage conversations takes messages and pass to appropriate departments.
  • Push edits and updates constantly to ensure that bots are providing the best experience on site for customers and prospects.

Who you are:
  • Currently enrolled in an accredited university and on track to graduate on or after December 2021
  • 1+ years of hands-on experience in business operations, managing projects in enterprise environments, delivering business applications for one or more departments
  • Great written communication skills.
  • Understanding of company's value proposition, lead qualifiers, best fit customer and personas.
  • Willingness to experiment - even if something doesn't work, be prepared to learn from your failures.
  • Ability to work across teams including marketing, sales, customer support, HR and operations.
  • Quick learner, always looking to embrace and master new technologies,
  • Ability to multitask and work independently, comfortable working in a fast-paced environment.
  • Experience coordinating with teams to create solutions

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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