The Role

The Customer Success Program Coordinator will drive the rhythm and rigor of the Customer Success team. In this role, you’ll partner with leadership to support the strategic priorities of the Customer Success organization, keeping the team organized and on track to achieve their goals. We’ll rely on you to understand the business needs, prioritize strategic activities, and drive outcomes in key leadership meetings. You will have high leadership visibility, presenting often on strategic priorities and helping tell the story of Customer Success impact at Outreach.

Who You Are:

• Expert facilitator. You can organize and manage the pace and outcomes of key leadership meetings.
• You’re an effective communicator who prioritizes quality of work and successful outcomes over ego. 
• You’re a curious learner with a drive to understand. You’re always pushing to understand the why, when, how, and what behind requests and priorities.
• You’re a collaborator who works cross-departmentally to achieve outcomes. You have partnered closely with sales, success, operations, enablement, and data teams on large scale programs.
• You’re thorough and detail-oriented. You push for clarity and precision where possible.
•  You know how to manage multiple projects and prioritize appropriately.

What You’ll Own:

• Act as a right hand to our VP of Success
• Help interpret and prioritize requests and business initiatives against business goals.
• Help our VP of Success maintain a connection with the CSM team in the field through feedback sessions and programs.
• Develop and execute organization’s rhythm of business (ROB) process
• Lead and manage organization of leadership team and staff meetings focused on clear outcomes.
• Drive preparation and achieve outcomes for leader meetings (including Board of Advisors meetings), presentations, field visits, and internal/external engagements.
• Keep the CS Programs Team on track for success
• Track progress and drive completion of actions across business in alignment with LT commitments, quarterly and annual goals
• Highlight cross-functional dependencies and/or blockers across key programs owned by the CS Program Team
• Ownership of ad hoc projects, as needed, related to strategic goals and stakeholder priorities
• Ruthlessly triage and prioritize incoming requests against goals, and own backlog of great ideas for us to tackle in the future
• Help make the Customer Success team at Outreach a great place to work
• Execute employee award and recognition programs.
• Drive employee development activities and investments.
• Partner with the Enablement team to articulate and manage upcoming training and development needs.
• Create a diverse and inclusive culture focused on increasing diverse representation, retention, and improving inclusion.

Basic Qualifications:

• 2-3+ years of program or project management experience across Sales or Success organizations, preferably within a B2B SaaS or subscription business environment. 
• This position requires extensive cross-group coordination at all levels, excellent communication skills, and the ability to build & execute rhythm of the business, compelling presentations, and comprehensive business review materials that span delivery, operations, and business teams.
• Passion and enthusiasm around organizational excellence and attention to detail.
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion.

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status