Customer Success Operations Analyst

| Portland, OR
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Your Title: Customer Success Operations Analyst

Job Location: Portland, OR

Our Department: Trimble Viewpoint

Are you interested in supporting cutting-edge computer vision technologies to help customers solve real-world infrastructure problems?

What You Will Do

As the Senior Customer Success Operation Analyst you will connect the customer success journey through the process, reporting, analytics, and collaboration across Trimble Viewpoint. The north star of this role will be creating visibility and transparency to key customer-related trends that result in increased customer retention and adoption.

In this role you will:
  • Support growing Customer Success Organization of 15 team members by providing support to their day-to-day operations.
  • Assist the Customer Success Leadership team with executive-level reporting, analytics, and presentation. Use an entrepreneurial approach to delivery and communication around the overall health of the Customer Success organization.
  • Develop a Customer Success roadmap as it relates to expanding and evolving OKRs and KPIs.
  • Apply project and change management skills to drive technical projects that support the Customer Success department's overall roadmap.
  • Provide stakeholder and cross-functional support in GTM activities. Understand and interpret pre-sales and post-sales processes and diagnose areas of improvement.
  • Foster and build strong relationships both internally at Trimble Viewpoint and externally within the Trimble universe. Find key partnerships and opportunities to expand the collective awareness of Customer Success through delivering timely data-driven insights.
  • Standardize reporting and tools within the Sales organization that impact the Customer Success Organization which will include Gong, Salesforce, Qliksense, Domo, and Pendo.
  • Partner with key departments that will drive overall Customer Success awareness. This includes BI, CRM, Learning & Enablement, Sales Ops, Product Management, and Marketing.
  • Present to executive leadership across Trimble Viewpoint as it relates to Customer Success KPIs and Roadmap deliverables.

What Skills & Experience You Should Bring

In addition to possessing normal professional competencies, you should:
  • Have at least 2-4 years of experience in an Analyst capacity (Sales, Customer Success, Finance, BizOps)
  • Have a bachelor's degree or equivalent experience
  • Be a self-starter, tech-savvy, comfortable in getting started with missing data and dealing with ambiguity, as well as comfortable in multi-tasking and managing multiple projects
  • Possess strong interpersonal and communication skills and have the ability to clearly and effectively communicate and sell ideas and actionable solutions to internal and (sometimes) external stakeholders
  • Have the required research and analytical abilities, as well as a strong working knowledge of Excel, Google Suite, Pendo, Qliksense, Tableau, and Salesforce

About Our Trimble Viewpoint Division

Trimble Viewpoint provides innovative software solutions to the global construction and capital project industries. Our solutions lead the construction software industry, bringing 40 years of construction experience to nearly 8,000 customers. Trimble Viewpoint's integrated suite of solutions for the office, extended team, and field address the full construction life-cycle from planning/bidding to construction and facilities maintenance. Solutions are offered on a variety of platforms, including Cloud, Mobile, and On-premise. Trimble Viewpoint has become the technology partner of choice, with customers in more than 28 countries.

Information to Review:

The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.
  • Trimble
  • Trimble Connected Construction

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
More Information on Trimble Inc.
Trimble Inc. operates in the Analytics industry. The company is located in Sunnyvale, CA, Folsom, CA, Westminster, CO and Dayton, OH. Trimble Inc. was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 63 open jobs at Trimble Inc., click here.
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