Customer Success Operations Analyst
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!
We are seeking a talented operations analyst to join our team and support the account management and customer solution functions. This position requires an analytical professional who has a track record building business partnership and possesses a unique blend of analytical, process and strategic thinking capabilities.
The Customer Success Operations Analyst is a key individual contributor and trusted source of information, driving efficiency of our Account Management teams through data analytics and insights. We flourish with data-driven decision making and will rely on this individual for analytical and operational support. This is an outstanding opportunity to learn about the Account Management and Operations functions at Acquia as well as being a key contributor to a fast paced sales organization.
The responsibilities of this opportunity include:
- Lead the creation and maintenance of critical sales reports and dashboards
- Design, develop & deliver robust and scalable reporting relating to customer renewals and renewal management
- Contribute as a thought partner for sales leadership, with a focus on analytics and process infrastructure
- Analyze and promote the health of customers to improve Account Management productivity & performance
- Serve as a contact for senior leadership on critical metrics, managing both standard and complex requests through execution
- Quickly solve discrepancies and errors in the moment while helping develop long-term solutions
- Work cross-functionally with key collaborators to improve internal processes and ensure consistency with business need
- Use data trends to identify, prioritize and scope key critical initiatives/projects accordingly
- Build and maintain key documentation regarding our policies and sales processes; help enforce compliance at all levels
A successful candidate is/has
- 2+ years of relevant sales/business operations experience and experience using Salesforce
- A natural problem-solver who seeks out creative solutions using process + technology
- Capable of translating technical information or sophisticated concepts to internal customers and collaborators
- Strong organizational skills, with the ability to work independently as well as in a highly collaborative environment
- Autonomous worker who requires little direction but thrives on collaborative projects
- Able to work on multiple projects and meet deadlines
- Extremely detail oriented with a focus on data quality and hygiene
- Outstanding analytical and quantitative skills
Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.