Position Summary:

Skykit is a diverse group of problem solvers that are defining the future of digital communication experiences. Skykit’s cloud-based content management software (CMS) and custom platform solutions let organizations seamlessly share content to an infinite number of digital screens, anywhere in the world with the click of a button, while saving both time and money.

Do you love working with customers to achieve their business outcomes? Are you detail oriented, technically savvy, and growth-minded? We are looking for passionate customer-focused team members to join our fast-growing Customer Success team. As a Customer Success Manager, you will cultivate exceptional experiences and sustained value for Skykit customers by acting as their trusted advisor and advocate from point of sale through renewal. 

If you embody the values of fostering strong customer relationships and thrive in a growth-minded company always advocating for bettering the customer success experience with improved revenue performance, then we want to speak with you!

Reports to the Vice President, Customer Success.

This position has no direct reports.

Your Responsibilities:

• Proactively manage the success of a portfolio of assigned Skykit customers to deliver consistent value across the entire lifecycle.
• Coordinate and deliver basic and advanced training sessions to ensure confidence in the platform and cultivate customer accountability
• Advise customers on best practices in planning and building communications for digital signage
• Consistently demonstrate knowledge of digital signage market trends, competitive insights, and best practices, stay up to date on trends in the industry and operate as an advisor for your customers.
• Ensure customer issue resolution, either alone or utilizing resources across Skykit (Technical Support, Sales, Engineering, etc.)
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct routine account performance planning and reviews.
• Become a Skykit product expert for your customers and other departments at Skykit. Occasionally assist on Sales or Marketing calls/webinars as a Skykit expert.
• Inform the future of the Skykit platform through product feedback requests and proposals, both internally and customer-driven
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas.
• Contribute to the development of a rich team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful!

What You’ll Bring to the Team:

• Undergraduate degree (BA/BS) or equivalent work experience 
• 2+ years experience in Account Management or SaaS Customer Success roles
• A verifiable track record of customer retention and growth
• Unmatched sense of ownership, initiative, and dedication to helping customers realize their intended value
• Knack for proactive and creative problem solving.
• Aptitude for learning software; strong with business applications and content management systems. Must be comfortable with learning at a fast pace and learning on the job.
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Experienced communicator with a variety of audiences (C-Suite to Analyst)
• Working knowledge of Salesforce.com
• Experience using customer success software (i.e., ChurnZero or Gainsight) is a plus.

About Skykit:

• What is Skykit? A lot of things, actually. An award-winning provider of digital signage and workplace experience solutions. A company boasting one of the largest U.S.-based development teams in the industry. A team of really, really passionate people.
• Launched in 2016, Skykit began as an idea. Just a simple solution to a customer need for a digital signage platform. Five years later, the company is providing digital signage solutions and workplace experience tools to several hundred businesses around the world. Our software is running on tens of thousands of screens across the globe, simplifying employee communications, enabling businesses to attract new audiences, and providing the eye-catching displays needed to engage with existing customers.
• We designed our platform to be infinitely scalable, making it the perfect option for businesses of all sizes, across a variety of industries. Because we’re here to help you make digital signage your most effective communication and marketing tool.

Skykit’s Benefits:

• Competitive compensation
• Beautiful new office in Minneapolis with flexible work from home availability
• Medical and dental plans
• Flexible Spending Accounts(FSA)
• Matched 401K
• Tuition reimbursement program
• Downtown parking or public transportation subsidy
• Participation in Equity-Based Unit Plan
• Generous PTO policy
• Summer Hours
• Flexible, fun-loving working environment
• Frequent company social fun and refreshments