Customer Success Manager at Coretek Services (Detroit, MI)

| Detroit, MI
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Coretek is looking for a Customer Success Manager to establish relationships with new and existing customers to drive customer success. Customer Success Managers are the primary point of customer contact responsible for account management, customer satisfaction, service delivery management and identifying potential opportunities and enhancements to existing clients as well as future customers.

Job Responsibilities:
• Ensure customer satisfaction, measure key performance indicators, and identify additional opportunities with established customer base
• Build and execute account plans from initial onboarding to continued relationship management
• Responsible for working with clients utilizing Microsoft Azure, Microsoft 365, AVD, and Azure DevOps technologies
• Works with program leadership to manage overall strategy and direction for program
• Educate established customers on product offerings and best practices

Requirements

Education, Experience, and Skills
• Degree in business or computer related field
• Experience in customer experience or management role supporting and growing accounts
• Ability to present ideas and technologies to customers in a user-friendly manner
• Experience or comprehension of Azure and Microsoft technologies
• Experience working with customers throughout the org structure with the ability to establish relationships at multiple levels
• Multitasked oriented in a fast-paced environment with the ability to lead or influence customer meetings
• Familiarity with agile development methodologies a plus
More Information on Coretek Services
Coretek Services operates in the Information Technology industry. The company is located in Farmington Hills, MI, Grand Rapids, MI, Long Island City, NY and Anaheim, CA. Coretek Services was founded in 2005. It has 147 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 5 open jobs at Coretek Services, click here.
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