Customer Success Manager at Cardinal Health (Columbus, OH)

| Columbus, OH
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Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights.

The Customer Success Manager is responsible for leading a team of 4 Customer Success Analysts that work closely with the customers to solve challenges they are experiencing with the supported technologies. This Customer Success team offers a white glove experience to our Specialty Customers ensuring they feel supported in their time of need.

  • Bachelors degree in related field, or equivalent work experience, preferred.
  • 8+ years experience in related field, preferred
  • Software or Web Application training and technical support
  • Healthcare software experience: EMR/EHR, PMS, Medical Billing software
  • Healthcare or Pharmacy setting knowledge, specifically in Oncology, Rheumatology
  • Technical experience such as HL7, EDI, Networking, or server management

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensure the continual availability and quality of technical support
  • Manage customer relationships throughout their lifecycle with the company
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
More Information on Cardinal Health
Cardinal Health operates in the Healthtech industry. The company is located in Dublin, OH and New York, NY. It has 44000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental insurance, Vision insurance, Health insurance, Life insurance and Mental health benefits. To see all 14 open jobs at Cardinal Health, click here.
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