Customer Success Manager at CareRev (Remote)

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CareRev is bringing the future of work to Healthcare! We are developing a robust marketplace that connects trusted Healthcare professionals to relevant per diem shift opportunities. We are working to change the traditional relationship between Healthcare professionals and Healthcare facilities alike, aiming to build a future that ensures people who work in Healthcare have better tools and are empowered to be the healers they want to be. 

What You’ll Do:

  • Confirm orientation logistics with the facility 
  • Have no less than 5 touches on a facilities a week
  • Manage 1-2 systems or at least 5 facilities (depending on complexity/size of account of facility Director of AM to decide complexity/size)
  • Troubleshoot on facility side if there are issues in app(not sales/adoption but training)
  • Respond to general client questions around professionals and coordinating response with Onboarding team
  • Take-Over facility after 20 activations and 100 shifts filled from IM team (leadership discretion) (smaller hospitals pending orientation/needs for timeline)
  • Weekly 1X1 with AM
  • Meet with regional team and provide updates to GM on health of the facility & come to meeting with expected needs/escalations/forecasting to strategize resources
  • Slab training articles distribution and maintenance
  • Identify friction points to discuss with the AM & RM- start slab and fill out weekly (wins, concerns, opportunities, orientation seats, funnel metrics, cancellation metrics)
  • Manage regional waitlisting/onboarding
  • V-2 Set up & Maintenance
  • Create product tickets in clubhouse as it relates to product requests on the professional side
  • Update internal communications: roles matrix, updates to team as changes occur in region, looping in correct team members
  • Be the escalation point for non clinical DNS's in region as well as restrictions (for clinical DNS Carmen is POC)
  • Maintain current trackers - overseeing the maintenance of trackers and ensuring that they are up to date (will use trackers and eventually in the next 2-3 months will use SF)
  • Assign Salesforce tasks to Onboarding specialists -(training on refresher for SF/how to assign tasks out)

What We’re Looking For:

  • A minimum of 3 year experience in a client or customer-facing role.
  • Data-driven and comfortable with holding the team accountable to monthly KPIs. 
  • Strong written and verbal communication skills including the ability to lead internal and external client-facing meetings. 
  • Comfort around using various tools such as G-Suite, Microsoft Office, Salesforce, Zoom, Slack, Salesforce, and proficient with presentation software. 
  • An enjoyment in identifying process improvements and working collaboratively across teams.
  • Flexibility, a creative mind-set when solving problems, and the ability to thrive in a fast-paced, start-up environment.
  • Bonus: you have previous experience at a health-tech startup

A Few Reasons to Consider Us:

  • 100% remote company
  • Comprehensive medical, dental, and vision benefits
  • Short term disability 100% covered by CareRev
  • Life insurance covered by CareRev
  • Paid parental leave
  • Generous paid holidays & unlimited PTO
  • 401K and company match
  • Office equipment stipend
  • Learning reimbursement program

CareRev is putting transparency, fairness, and trust back on the table. We deeply value changing the world for the better!  To date, CareRev has raised $50M in funding to further our mission. In addition, CareRev has a fantastic group of investors, including Transformation Capital, top Healthcare VC firms, Y Combinator partners, and alumni. 

We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.

Physical Requirements: 

  • Prolonged periods of sitting and/or standing at a desk
  • Prolonged periods of working on a computer
  • Repeating motions that may include the wrists, hands and/or fingers
  • Ability to lift up to 15 pounds of work equipment
  • Ability to set up home office to include desk and chair

CareRev is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

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