Customer Success Manager at Flowhub

| Remote
Sorry, this job was removed at 5:03 p.m. (CST) on Friday, October 1, 2021
Find out who's hiring in Nationwide.
See all Sales jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth. Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually. We exist to make safe cannabis products accessible to every adult on planet Earth. We exist to make safe cannabis products accessible to every adult on planet Earth.

Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.

The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.

 Responsibilities: 

  • Build and nurture customer relationships. Regularly meet with your customers to maintain and strengthen their ties with Flowhub. 
  • Assist customers in setting and tracking goals that highlight the value in Flowhub.
  • Create processes, procedures, and tactics to help reduce customer churn.
  • Create and participate in webinars that deliver business value.
  • Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)
  • Engage with sales and Implementation for seamless project handoff for new customers.
  • Retention. Handle escalations to determine primary risk reasons and update accordingly on resolution timelines. Ensure there is awareness of all features/functionality and that proper workflows are adopted. 
  • Maintain up-to-date Account Health status for at-risk customers. 
  • Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.   
  • Ensure churn risk reasons are accurately captured and documented. 
  • Influence Product decisions. Represent your customer needs to R&D.

Qualifications:

  • A genuine interest in helping businesses be successful and a commitment to continuous improvement
  • 2+ years of previous experience in customer success or management in cannabis retail. The ideal candidate would have both.
  • Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
  • Proven record of helping customers hit their goals

Compensation: $60k


About Flowhub:

At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth. Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting. Our mission is to empower dispensary growth and help business owners achieve their dreams.

Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually. As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.

Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo. Flowhub has raised nearly $45 million in venture funding.

Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) & US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses. USCC’s mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Slam DataAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

An Insider's view of Flowhub

How does your team reward individual success?

We reward individual success in multiple ways. Of course there are the traditional methods like salary increases and promotions, but we structure our performance management program in a way that emphasizes employee growth and development. Those that perform at Flowhub earn a great deal of opportunity.

Robert

Head of People

How do you collaborate with other teams in the company?

As an Account Manager within an Agile Software Development Framework, my role is to be the client advocate within Flowhub. I work closely with the Deployment, Product Support, Sales, and Engineering Departments to communicate future development plans, gather customer feedback, and use this customer feedback to build better customer solutions.

Patrick

Account Manager

How has your career grown since starting at the company?

A year ago I started off in an entry level position on the Product Support team. Today, I manage the deployment process for all clients. Because of the support from the management and their confidence in me, I know that I have a unique opportunity to grow with the company and tackle more challenging roles in my career as the company grows.

Chad

Deployment Manager

How do you make yourself accessible to the rest of the team?

I operate with an open door policy. I want to be accessible when employees need me, whether it's via email, slack or in person. I try to be a resource to help each person succeed within their position, and the company. And if there are questions or requests, I do my best to respond promptly.

Emily

VP of Finance

What is your vision for the company?

I see Flowhub becoming the central hub for the cannabis industry. I want anyone looking to start or optimize their cannabis business to look to Flowhub for all the knowledge, software, and hardware they need to build a successful and compliant business.

Brandon

Chief of Staff

What are Flowhub Perks + Benefits

Flowhub Benefits Overview

We offer a competitive benefits package including medical, dental and vision insurance, as well as 401k.

Culture
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of paid parental leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly
Professional Development Benefits
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We have a wonderful office with kombucha and cold brew coffee on tap, a beer-stocked fridge, and plenty of space to spread your arms!

More Jobs at Flowhub10 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Product
new
Remote
Marketing
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Denver
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Flowhub's full profileSee more Flowhub jobs