Customer Success Manager at Cradlepoint (Boise, ID)

| Boise, ID
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Overview

The Customer Success Manager is responsible for the overall health of the account. They are a long term, consistent point of contact for the customer and provide consulting and training in order to drive software usage and customer stickiness. The Customer Success Manager contributes to the long-term success of the customer. They assist with the roll out, provide end user training, drive feature consumption and CPU certifications. Additionally, they reach out on survey responses and to customers who are considered to be at risk or who are not logging in to NCM.

Responsibilities
  • Consult with and advise large, strategic Cradlepoint customers with a goal to drive broader adoption and deployment of CP across the enterprise
  • Manage a portfolio of mid-market customers to understand and address their value consumption gaps through various types of communications including email, webinars, digital knowledge
  • Lead, participate, and continually enhance the customer onboarding experience and practice
  • Collaborate and lead customer training to assure ongoing knowledge of solution capabilities
  • Develop content and materials which can be used by customers, partners, and employees
  • Conduct analysis on customer feature consumption to identify gaps and enhance training
  • Collaborate with renewals team to address renewal risks, challenges, and negotiate with customers
  • Identify and build relationships with key channel partner stakeholders to assist them with coming up to speed on the CP Customer Success method so they can perform as an extension of our customer success practice


Qualifications
  • Bachelor's degree and 2-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
  • Strong phone, written, and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated team player
  • Experience working with senior and executive level customer contacts
  • Critical-thinking and problem-solving abilities
  • Knowledge of LAN/WAN network topologies preferred
  • Ability to travel up to 25%

#LI-CT1

Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.
More Information on Cradlepoint
Cradlepoint operates in the Information Technology industry. The company is located in Boise, ID. Cradlepoint was founded in 2006. It has 860 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Flexible Work Schedule and Paid Holidays. To see all 6 open jobs at Cradlepoint, click here.
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