Who we are At Domino Data Lab, we have an ambitious vision for data science. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy predictive models.  Our customers are the most sophisticated analytical organizations in the world, including companies like Bristol Myers Squibb, Allstate, Bayer, and Red Hat. Backed by Sequoia Capital, Coatue Management, Bloomberg Beta, and Zetta Venture Partners, we are at the epicenter of the data science revolution, helping companies develop the next breakthrough in medicine, build better cars, or recommend the best song play next.

What we are building

The Customer Success organization plays a key role in Domino’s continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be overseeing a portfolio of enterprise accounts throughout their journey to ensure they’re getting maximum value from our enterprise data science platform. In collaboration with the broader account team, you will be leading the overall strategy across your accounts to ensure we’re helping them achieve their data science goals, establishing strong relationships across leadership/user personas, and maximizing product adoption.

What your impact will be

• Understand customer business problems/use cases and establish a trusted advisor relationship
• Onboard new customers by working closely with Domino technical team members to install and configure the product to integrate with data science tools per customer requirements
• Ensure customers are trained on the product, unblock any issues to adoption, and ensure retention
• Proactively monitor customer health to reach out to customers before issues escalate
• Drive signatures on renewal and upsell paperwork by working closely with Account Executives
• Partner with the Domino Support Team to ensure bugs are documented and resolved
• Train yourself to confidently demo the Domino product and discuss new features on the fly
• Stay current on Domino releases and familiar with the data science landscape in which Domino lives
• Act as the defacto project manager to coordinate internally and with the customer

What we look for in this role

•  5+ years of experience in an account management role supporting large enterprises (i.e. Customer Success, Sales, or Consultant)
• Experience in a technical industry (data science, cloud infrastructure) or a complex integrated analytical platform
• Solid evidence of written and verbal communication skills; Evidence of preparing for and driving in-person client meetings; Examples of notes and following up after client meetings.
• Evidence of analyzing, documenting, resolving, and communicating challenging client issues
• Collaborative team player, self-starter, quick learner
• Experience following a standardized process to drive renewals, expansions, or upgrades
• Experience iterating on and building upon an existing process to improve operations
• Exposure to both on premise and cloud infrastructures a plus
• Thrives in a multitasking environment, works with a sense of urgency, adjusts priorities on-the-fly
• Should be able to travel up to 25% of the time (after Covid)

What we value 

• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work. 
• We value all of you that believe improving is always possible At Domino Everything is a work in progress – we can do better at everything. 
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply