Company Description
Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well positioned to dominate this massively growing cloud security market.
The Zscaler Sales Culture
Winning Technology and Products - We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.
Investing in People - A well-funded and world-class Sales Strategy and Enablement Team to help you succeed. Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.
Supportive Leadership - An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.
Competitive; We Play to Win - We are playing in a rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
Job Description
The Customer Success Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for North America by qualifying and nurturing an installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high growth market that leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come grow your career in the Cloud vertical by helping us enable our customers to achieve success.
Responsibilities:

• Develop and nurture customers to become Brand Ambassadors on behalf of Zscaler
• Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Zscaler platform
• Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities
• Demonstrate fundamental understanding of Zscaler's technology and articulate the advantages of our solution against competitors.
• Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers
• Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
• Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

Qualifications

• Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
• Familiarity with Network Architectures and network routing concepts.
• Highly motivated self-starter with competitive personality and strong attention to detail
• Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
• Exceptional communication skills, both oral and written, coupled with excellent listening skills

Education and Experience:

• Bachelor's degree in Engineering or Business
• 3-10 years in a Technical Project Management / Post Sales value creation type role

Additional Information
All your information will be kept confidential according to EEO guidelines.
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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.